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Aftersales Executive 12 Month Ftc

3 months ago

Wokingham, United Kingdom Adecco Full time

My lovely client based in Wokingham are looking for a Aftersales Executive for a 12 Month Contract with the potential to go perm who is Technically minded to join their fun team. A great company to work for and good overall package

**Benefits**
- Monday - Friday 9am-5pm - Finish at 4pm on a Friday.
- £25-29k
- Pension and Bupa Health care after 3 months
- Parking and more

**Overview**
- Taking ownership of all aspects of inbound and outbound customer contacts including query resolution and managing service issues.
- Understanding and listening to customer concerns and correctly identifying customer complaints to resolve first time, ensuring complaint escalation where appropriate.
- Answering questions, resolving issues, and handling complaints.
- Expertly looking after customer needs across the business.
- Maintaining accurate records of customer contact using the complaints system and escalating customer concerns where required.
- Maintain ongoing relationships liaising with Field Sales to nurture and retain customers.
- Ensuring all customers receive regular, proactive and accurate updates.
- Be the main point of contact for the customer internally owning the issue and managing its resolution.
- Instigate and manage technical investigations, creating written internal and external reports and liaise with the Quality representative as required.
- Working with the Technical Manager and Operations Manager to support the field sales team in sales meetings as required with regards to the national service support and reliability of product.
- Responsible for CSMS (Customer Service Management System)/ SuperOffice recording providing reports to the Operations Manager on a monthly basis.
- Managing the training website.
- Project management of technical, service or development activities.
- Investigatory work and report writing.
- Provide statistical and fault analysis information to the Management team
- Manage the performance of the external service providers.
- Conducting regular meetings and reviewing stock holdings, warranty failure rates, product reliability and service performance.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Jade Padain