Process and Implementation Advisor

5 months ago

Wokingham, United Kingdom Leaders Romans Group Full time

**Job Title**: Process and Implementation Advisor

**Location**:Fully Remote

**Brand: Leaders Romans Group**

**Salary: Competitive Salary Package**

**Hours: Monday to Friday 8:30am to 5:30pm**

**12 Month Fixed Term Contract**

**About Leaders Romans Group**:
LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

**Job Summary and key responsibilities**

**Key Responsibilities**:

- Provide key support to Process and Implementation team to enable the team to complete a number of key projects for the business. This can be done by;
- Help Desk - managing tickets, covering basic requests, chasing responses, and reporting of stats, overseeing ticket response times ensuring P&I satisfy SLA and serve the needs of the branches
- Help Desk - help identify problem system or procedural issues, areas or staff requiring additional support and highlight any procedural or policy updates, amendments, queries, or discrepancies
- Monitor Help Desk activity follow a release of procedural change or new system / database enhancement or process trial
- Managing queries for external sites such as DocuSign and Hive etc assisting with user queries and documentation, acquisition set up and housekeeping
- Assist with the management of New Starters and Leavers reports, setting up and closing off database access
- Bespoke data projects. Preparing spreadsheets for release (collating, slicers, pivot tables etc)
- Display and follow good company practices and policies at all times.
- Assist in the updating of portals to ensure wording is consistent with printed documentation but also matches the functionality of the portal
- Assist Process Managers and Procedural Managers with general administration tasks and projects as and when required in order to assist them in completing key business projects.

**What are we looking for**:

- Lettings or Property Management experience
- Good IT Skills including good knowledge of Word and Excel
- Good creative writing skills with great attention to detail
- Knowledge of PropCo advantageous but not essential
- NFOPP Qualifications preferred but not essential
- A natural communicator, able to build strong relationships, with experience in working with multi-functional teams
- Enthusiastic, proactive, and adaptable individual able to deal with a diverse and demanding workload
- Have good organisation skills and the ability to prioritise tasks with excellent time management
- Ability to manage own time and work remotely in busy and complex role

**What we can offer you**:

- Proven track record for career growth and advancement within the company
- Market leading training and ongoing professional development
- Supportive and collaborative team environment

**Benefits**:

- Competitive Salary Package
- Quarterly and yearly awards
- Salary sacrifice pension scheme
- Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year

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