Case Management Specialist

2 weeks ago


Wokingham, United Kingdom Leaders Romans Group Full time

**Job Title**: Case Management Specialist

**Location**:Remote Working with ad hoc in-person meetings at Head Office when necessary

**Brand**: Leaders Romans Group

**Salary**: Competitive Salary Package

**Hours**: Monday to Friday 8:30pm to 5pm

**Contract Length**:12 Months Maternity Cover

**About Leaders Romans Group**:
LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

**Job Summary and key responsibilities**

Reporting to the Quality and Case Management Manager, you will provide full administrative and technical support to the Case Management department in accordance with the specific tasks below

**Key Responsibilities**:

- Providing administrative support to the Quality and Case Management Manager and Head of Quality and Customer Care
- Managing the insurance notifications to ensure all cases are recorded accurately on the bordereau
- Liaising with senior staff and keys stakeholders to oversee the management of serious complaints and legal cases against the group
- Ensuring all strict deadlines for legal and insurance cases are met
- Processing court paperwork and liaising with the courts where action is in place
- Liaising with legal counsel to provide guidance to key stakeholders
- Building and maintaining good working relationship with the insurance brokers
- Recording significant complaints/claims received into the Group, assisting with the acknowledgements and ensuring claims meet deadlines imposed
- Carrying out investigations, collating data, scheduling and chairing meetings where required
- Ensuring a working knowledge of Leaders and Romans systems and procedures and the variations in the business
- Preparing monthly report
- Assisting in the training of new staff when required to ensure knowledge is shared
- Keeping abreast of changes in industry legislation

**What are we looking for**:

- Very strong background knowledge of the lettings industry with extensive experience within this industry
- Excellent attention to detail and clear communication skills
- Industry qualification holding Propertymark technical award level 3 or working towards the level 3 award
- Reporting abilities - able to extract data and prepare meaningful reports within Excel
- Very good administrative and letter writing skills
- Confident problem-solving skills, be able to handle day to day general legal enquiries from the branch staff
- Enjoys working as part of a team
- Experience of using all Microsoft office programmes

**What we can offer you**:

- Proven track record for career growth and advancement within the company
- Market leading training and ongoing professional development
- Access to a diverse portfolio of properties
- Supportive and collaborative team environment

**Benefits**:

- Competitive base salary and Commission structure
- Quarterly and yearly awards including trips abroad
- Salary sacrifice pension scheme
- Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year



  • Wokingham, Wokingham, United Kingdom Leaders Romans Group Full time

    Job Title: Case Management SpecialistLocation:Remote Working with ad hoc in-person meetings at Head Office when necessaryBrand: Leaders Romans GroupSalary: Competitive Salary PackageHours: Monday to Friday 8:30pm to 5pmContract Length:12 Months Maternity CoverAbout Leaders Romans Group:LRG are an award-winning national property company, who are going through...


  • Wokingham, United Kingdom ILS Case Management Full time

    With regret, our client's do not offer sponsorship Location:  Wokingham, Berkshire Days & Hours:  6 hours on a Friday from 9am-3pm Pay: £17.00 per hour, Weekdays and£18.00 per hour, Weekends and Bank Holidays Driver required? Essential, will be using the family car Using Own Vehicle for work purposes? Yes, on duty and to attend training.  ...

  • Personal Assistant

    3 weeks ago


    Wokingham, United Kingdom Meridian Case Management Full time

    Support Worker / Personal Assistant Needed. I am looking for a support worker / personal assistant for my client. She is a young lady, living in the Wokingham area and has a brain injury. Your role would be to assist her to get out into the community, engage in rehabilitation and therapeutic activities, build independent living skills, and attend local...


  • Wokingham, United Kingdom National Grid Full time

    **Use Cases Analysis Lead - ESO**: - Location: Wokingham, GB, RG41 5BN- Division: Innovation- Job Type: - Requisition Number: 42362- Department: - Job Function: Business Change and Project Management**About The Role**: The journey to net zero and a carbon free future has already begun, and the way we generate, manage and consume energy is changing for the...


  • Wokingham, United Kingdom Wokingham Borough Council Full time

    **Employer**: Wokingham Borough Council **Salary**: £29,269 - £33,024 per annum, plus benefits **Location**: Shute End, Civic Offices, Wokingham **Contract**: Contract **Working Pattern**: Full Time **Hours**: 37 hours per week. **DBS Check**: Enhanced **Closing Date**: 06/05/2024 at 23:00 **Reference**: 712629 **Domestic Abuse Specialist - 17...


  • Wokingham, Wokingham, United Kingdom Johnson & Johnson Full time

    Biosense Webster - Trainee Technical Specialist - September startUK-wide opportunitiesWorking at Johnson & Johnson can change everything. Including YOU.For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and...


  • Wokingham, Wokingham, United Kingdom Association for Project Management Full time

    We are currently partnering with a fantastic client of ours on a massively important new hire They are currently looking for an experienced customer service and operations expert to join the fast growing construction sales business they have established. This is truly a role where no two days are the same. The ideal candidate should have a clear...


  • Wokingham, United Kingdom National Grid Full time

    **Business Continuity Specialist**: - Location: Wokingham, GB, RG41 5BN- Division: National Control- Job Type: - Requisition Number: 45100- Department: ESO- Job Function: Engineering**About you**: We are looking for a Business Continuity Specialist; someone with proven experience in either **_business continuity or emergency planning_**. The role requires...

  • Finance Manager

    4 days ago


    Wokingham, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new company is a manufacturing business specialising in sustainability products and currently experiencing rapid growth and are looking for a Finance Manager to lead the finance team. Your new roleReporting to the Financial Controller. The key responsibilities will include:- Management of the cash flow forecast on both a daily and monthly basis and...


  • Wokingham, Wokingham, United Kingdom Vision-Box Full time

    _The Vision-Box World _Join us on our exciting journey and become part of our innovative futureAt Vision-Box, you are empowered to be innovative, creative and hands on. You will need energy and drive to help us reach our goals and will be rewarded with opportunities to grow and develop your career with us. We want motivated people who can think on their...


  • Wokingham, United Kingdom National Grid Full time

    **About the Role**: Great Britain's electricity system is undergoing an ambitious, exciting and vital transformation. Together with industry, we are creating a cleaner, greener system, one that protects the planet and serves generations to come. The Energy System Operator (ESO) are now looking for a Vulnerability Management Specialist to join our expanding...

  • Remortgage Specialist

    4 weeks ago


    Wokingham, United Kingdom Rayner Personnel Full time

    **Remortgage Specialist - Wokingham** **Basic Salary - £36,000 DOE** Are you looking for a GUARENTEED lead source? My client has a unique role - specifically looking after a HUGE existing client bank for their remortgage and product transfer needs. They are looking for an experienced _Mortgage Advisor _to join their team on an employed basis and become an...


  • Wokingham, United Kingdom Vision-Box Full time

    **_The Vision-Box World _** Join us on our exciting journey and become part of our innovative future! At Vision-Box, you are empowered to be innovative, creative and hands on. You will need energy and drive to help us reach our goals and will be rewarded with opportunities to grow and develop your career with us. We want motivated people who can think on...


  • Wokingham, United Kingdom Vision-Box Full time

    **_The Vision-Box World _** Join us on our exciting journey and become part of our innovative future! At Vision-Box, you are empowered to be innovative, creative and hands on. You will need energy and drive to help us reach our goals and will be rewarded with opportunities to grow and develop your career with us. We want motivated people who can think on...


  • Wokingham, United Kingdom National Grid Full time

    **Environmental Specialist - ESO**: - Location: Warwick, GB, CV34 6DA Wokingham, GB, RG41 5BN- Division: Electricity System Operator- Job Type: - Requisition Number: 48278- Department: - Job Function: Engineering**About the role**: The UK has set out its ambition to be net zero by 2050 and the energy industry is responding - together we are building a...

  • Remortgage Specialist

    4 weeks ago


    Wokingham, United Kingdom Rayner Personnel Full time

    Remortgage Specialist – WokinghamBasic Salary - £36,000 DOE Are you looking for a GUARENTEED lead source? My client has a unique role – specifically looking after a HUGE existing client bank for their remortgage and product transfer needs. They are looking for an experienced Mortgage Advisor to join their team on an employed basis and become an...


  • Wokingham, Wokingham, United Kingdom Association for Project Management Full time £62,222 - £68,120

    Digital Project Manager / IT Service Manager with experience of AI and Automation technologies, driving digital transformation and excellent leadership/management skills is required for a Digital and Technology Team (DDaT) at a well-established organisation based in Wokingham, Berkshire. This role is known within the organisation as a Service Manager -...

  • Invoicing Specialist

    2 weeks ago


    Wokingham, United Kingdom Trace Full time

    **Invoicing Specialist - £24,000 - £27,000 - Wokingham, Berkshire** Trace Recruit is delighted to be supporting a private equity backed healthcare business, who is on the hunt for an Invoicing Specialist. You will play a key role in supporting the Invoicing Manager to achieve an effective and efficient service to the group. You will be part of a growing...


  • Wokingham, United Kingdom Nuffield Health Full time

    FITNESS & WELLBEING Rehabilitation Specialist **Rehabilitation Specialist** Wokingham FWC | Fitness | Permanent Contract | Part Time Up to £25,000.00 pro rata depending on experience 15 hours per week At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your...


  • Wokingham, Wokingham, United Kingdom Vision-Box Full time

    _The Vision-Box World _Join us on our exciting journey and become part of our innovative futureAt Vision-Box, you are empowered to be innovative, creative and hands on. You will need energy and drive to help us reach our goals and will be rewarded with opportunities to grow and develop your career with us. We want motivated people who can think on their...