Fraud Support Associate

5 months ago

Birmingham, United Kingdom FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
General Equivalency Diploma
**Travel Percentage**:
0%
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**About the team**

FIS is the world’s largest global provider dedicated to banking and payments technologies. You will be joining an existing team of Fraud Support Associates based within our Birmingham Office. Our team is fast-paced, friendly, diverse and always determined to provide the best possible solutions to clients and customers.

**What you will be doing**

Working as part of the team the purpose of your role will initially be to identify and minimise fraud losses for our clients issuing debit, prepaid and credit cards. As you develop further into other areas of the business you may also monitor referrals created where FIS provide Anti-Money Laundering and Customer Due Diligence screening.

**Key Accountabilities**:

- To monitor and investigate potentially fraudulent transactions in an efficient and timely manner.
- To support the team responsibilities by working to department standards and ideals.
- Follow client defined and documented processes for alert review, customer contact and account blocking strategies.
- Monitoring alerts and workloads across multiple systems to mitigate transactional fraud losses.

**What you bring**:

- An enthusiasm to develop, enhance and realise the department vision to provide its customers with an effective, efficient, and exceptional financial crime solution.
- Ability to maintain focus and drive to complete workloads efficiently.
- Experience in a Financial Crime team/department or a customer services unit for a retail bank or business process outsourcer.
- Excellent interpersonal, written, and verbal communication skills.
- The role will also be open to entry level applicants.

**Added bonus if you have**:

- Knowledge of chargeback processes would be an advantage, but not a prerequisite.
- Working knowledge of industry best practice fraud operations processes.
- Knowledge of fraud, AML and compliance related regulations (GDPR, PCI, FCA, etc)

**What we offer you**:

- Working hours Monday to Sunday between 8pm - 8am; inclusive of some weekend working.
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
- A competitive salary.
- A variety of career development tools, resources and opportunities.
- A work environment built on collaboration, flexibility and respect.

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

pridepass

  • Fraud Support Associate

    5 months ago

    Birmingham, United Kingdom FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: General Equivalency Diploma **Travel Percentage**: 0% *** Part time - 7 hours (Weekends)** Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues...

  • Fraud Support Associate

    5 months ago

    Birmingham, United Kingdom FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: General Equivalency Diploma **Travel Percentage**: 0% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology....

  • Fraud Investigator

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Midland Heart Full time £32,500

    Fraud Officer Role OverviewMidland Heart is seeking a skilled Fraud Officer to join our Assurance, Risk and Transactions team. As a Fraud Officer, you will play a key role in tackling fraud within the Social Housing sector.This is a new role that will strengthen our investigatory capabilities across the organisation, as well as building strong relationships...

  • Fraud & Chargeback Associate

    4 months ago

    Birmingham, United Kingdom FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: General Equivalency Diploma **Travel Percentage**: 0% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology....

  • Fraud Officer

    1 month ago

    Birmingham, United Kingdom CV-Library Full time

    Fraud Officer Location: Birmingham, Bath Row, B15 1LZ - Hybrid working Salary: £32,500 per annum Hours: 35 hours per week ContractType: Full Time, Permanent The Role Do you have hands-on experience of fraud investigations and fraud prevention measures? Keen to apply your knowledge and progress your career within a leading Housing organisation? If...

  • Fraud Officer

    4 weeks ago

    Birmingham, United Kingdom Midland Heart Full time

    Fraud OfficerLocation: Birmingham, Bath Row, B15 1LZ - Hybrid workingSalary: £32,500 per annumHours: 35 hours per weekContractType: Full Time, PermanentThe RoleDo you have hands-on experience of fraud investigations and fraud prevention measures? Keen to apply your knowledge and progress your career within a leading Housing organisation? If yes, look no...

  • Building Fraud Investigator

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Midland Heart Full time

    We are seeking a skilled Fraud Officer to join our Assurance, Risk and Transactions team at Midland Heart. As a Fraud Officer, you will play a key role in tackling fraud within the Social Housing sector.Key Responsibilities:Lead, coordinate and resolve fraud investigations, providing outcomes and making appropriate recommendations to the business.Develop and...

  • Building Fraud Investigator

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Midland Heart Full time

    We are seeking a skilled Fraud Officer to join our Assurance, Risk and Transactions team at Midland Heart. As a Fraud Officer, you will play a key role in tackling fraud within the Social Housing sector.Key Responsibilities:Lead, coordinate and resolve fraud investigations, providing outcomes and making appropriate recommendations to the business.Develop and...

  • Fraud Investigator

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Midland Heart Full time

    About the RoleWe are seeking a highly skilled and experienced Fraud Officer to join our Assurance, Risk and Transactions team. As a key member of our team, you will play a critical role in tackling fraud within the Social Housing sector.Key ResponsibilitiesLead, coordinate and resolve fraud investigations, providing outcomes and making appropriate...

  • Fraud Investigator

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Midland Heart Full time

    About the RoleWe are seeking a highly skilled and experienced Fraud Officer to join our Assurance, Risk and Transactions team. As a key member of our team, you will play a critical role in tackling fraud within the Social Housing sector.Key ResponsibilitiesLead, coordinate and resolve fraud investigations, providing outcomes and making appropriate...

  • Building Fraud Specialist

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Midland Heart Full time

    Fraud Officer RoleWe are seeking an experienced Fraud Officer to join our Assurance, Risk and Transactions team at Midland Heart. As a Fraud Officer, you will play a key role in tackling fraud within the Social Housing sector.This is a new role that will strengthen our investigatory capabilities across the organisation, as well as building strong...

  • Building Fraud Specialist

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Midland Heart Full time

    Fraud Officer RoleWe are seeking an experienced Fraud Officer to join our Assurance, Risk and Transactions team at Midland Heart. As a Fraud Officer, you will play a key role in tackling fraud within the Social Housing sector.This is a new role that will strengthen our investigatory capabilities across the organisation, as well as building strong...

  • Building Fraud Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Midland Heart Full time

    Fraud Officer RoleWe are seeking an experienced Fraud Officer to join our Assurance, Risk and Transactions team at Midland Heart. As a Fraud Officer, you will play a key role in tackling fraud within the Social Housing sector.This is a new role that will strengthen our investigatory capabilities across the organisation, as well as building strong...

  • Building Fraud Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Midland Heart Full time

    Fraud Officer RoleWe are seeking an experienced Fraud Officer to join our Assurance, Risk and Transactions team at Midland Heart. As a Fraud Officer, you will play a key role in tackling fraud within the Social Housing sector.This is a new role that will strengthen our investigatory capabilities across the organisation, as well as building strong...

  • Building Fraud Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Midland Heart Ltd Full time

    Fraud Officer Job DescriptionWe are seeking a skilled Fraud Officer to join our Assurance, Risk and Transactions team at Midland Heart Ltd. As a Fraud Officer, you will play a key role in tackling fraud within the Social Housing sector.Key Responsibilities:Lead and coordinate fraud investigations, providing outcomes and making recommendations to the...

  • Building Fraud Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Midland Heart Ltd Full time

    Fraud Officer Job DescriptionWe are seeking a skilled Fraud Officer to join our Assurance, Risk and Transactions team at Midland Heart Ltd. As a Fraud Officer, you will play a key role in tackling fraud within the Social Housing sector.Key Responsibilities:Lead and coordinate fraud investigations, providing outcomes and making recommendations to the...

  • Motor Fraud Solicitor

    1 week ago

    Birmingham, United Kingdom Bydand Recruitment Group Full time

    Job DescriptionMotor Fraud - Solicitor – BirminghamRTA - Fraud - Associate – This leading Global law firm looking to significantly expand its fraud team which is a clear market leader in terms of size, client-base and reputation.OverviewJob Title: AssociateLocation: BirminghamSalary: Up to £50,000Work pattern: HybridPrevious experience: Fraud...

  • Fraud Officer

    2 weeks ago

    Birmingham, United Kingdom Midland Heart Full time €32,500

    Fraud Officer Location: Birmingham, Bath Row, B15 1LZ - Hybrid working Salary: £32,500 per annum Hours: 35 hours per week ContractType: Full Time, Permanent The Role Do you have hands-on experience of fraud investigations and fraud prevention measures? Keen to apply your knowledge and progress your career within a leading Housing organisation? If yes,...

  • Motor Fraud Solicitor

    2 weeks ago

    Birmingham, United Kingdom Bydand Recruitment Group Full time

    Motor Fraud - Solicitor – BirminghamRTA - Fraud - Associate – This leading Global law firm looking to significantly expand its fraud team which is a clear market leader in terms of size, client-base and reputation.OverviewJob Title: AssociateLocation: BirminghamSalary: Up to £50,000Work pattern: HybridPrevious experience: Fraud environment dealing with...

  • Motor Fraud Solicitor

    2 weeks ago

    Birmingham, United Kingdom Bydand Recruitment Group Full time

    Motor Fraud - Solicitor – BirminghamRTA - Fraud - Associate – This leading Global law firm looking to significantly expand its fraud team which is a clear market leader in terms of size, client-base and reputation.OverviewJob Title: AssociateLocation: BirminghamSalary: Up to £50,000Work pattern: HybridPrevious experience: Fraud environment dealing with...