Counter Fraud Investigator

3 months ago

Birmingham, United Kingdom Aviva Full time

Counter Fraud Investigator - Salary circa £30,000

This is a great job for someone who loves to investigate, engage with customers, customer facing claims handlers and third parties to assist with evidence gathering.

We are looking for a Counter Fraud Investigator, if you have a background in insurance, investigation role or has been in a fraud prevention type role previously, we would love to hear from you

A bit about the job:
The role will be supporting property claims. As the Counter Fraud Claims Investigator, you will review potentially fraudulent claims that have been referred from a variety of sources, by appropriately investigating potential fraudulent claims and support our genuine customers claims being settled as quickly as possible.

You will be training and coaching on a 1:1 level or larger groups. You will support our customer facing handlers to ensure we’re continuously improving detection and referral rates, protecting our business and our genuine customers from fraudulent behaviour.

You will deal with customer demand so must have effective telephony skills and be able to show initiative, making quick decisions when necessary. Along with managing your own time whilst working as a team to maintain a caseload of active investigations.

Skills and experience we’re looking for:
- Desirable but not essential to understand fraud investigations and possible outcomes of investigations.- Experience working in insurance claims or fraud investigation.- The ability to effectively manage personal workload.- Excellent communication skills - written and oral- Knowledge of UK legislation including The Fraud Act 2006 (desirable)

What you’ll get for this role:
Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.- Salary circa £30,000 (depending on location, skills, experience, and qualifications)- Bonus opportunity - amount depends on your performance and Aviva’s.- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme- Brilliantly supportive policies including parental and carer’s leave- Flexible benefits to suit you, including sustainability options such as cycle to work- Make a difference, be part of our- Aviva Communities
- and use your 3 paid volunteering days to help others- We take your wellbeing seriously with lots of support and tools
- Take a look

to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:
We’re inclusive and

welcome everyone

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working -spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look

here

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