Retail Crew

1 week ago

London, United Kingdom Finisterre Full time

**ABOUT FINISTERRE**

We have an exciting opportunity for retail professionals to join the Finisterre team at our fantastic London store.

Finisterre is a pioneering B Corp certified outdoor clothing brand, Founded by Tom Kay in 2003. Based a few hundred metres from the crashing Atlantic, Finisterre was born to inspire a love of the sea. Never afraid to lead and push boundaries, we have grown from humble beginnings to become one the most exciting brands in its sector today - and we’re only just getting started.

From our cliff top workshop in St. Agnes, Cornwall and in our nine retail locations across the UK, we stay true to our original design ethos of functionality and sustainability brought to life in an understated style and identity. We take a pioneering approach to making better and more sustainable product, challenging and innovating, seeking alternatives to what has gone before. We’re committed to making informed decisions about our impact on the environment and are constantly trying to push boundaries to make the best product we can.

Our store locations are the beating heart of our community. As Finisterre grows and moves forward, we want to increase our retail footprint; opening more stores where our customers are and continuing to make them exciting places that bring our brand and product narratives to life through our friendly, knowledgeable staff and exceptional customer service. Our retail teams offer amazing opportunities to grow a long-term career with a certified B Corp, purpose-led brand.

**ABOUT THE ROLE**

The role of Retail Crew is the first step on the ladder of our retail development path. Fundamental to the day to day running of the store you are often the first touchpoint our customer has with the brand. This role is critical to drive sales by the delivery of exceptional customer experience that exceeds expectations, standards and operations.

**JOB RESPONSIBILITIES**

**Customer Experience**
- Create an engaging customer relationship, through sharing genuine experience, personal interests and adventure.
- To understand and communicate our POD within our product range authentically through own experience and technical knowledge.
- Openness and honesty in all situations and take appropriate actions where necessary to ensure a high standard of customer service.
- Build a loyal customer base and positive relationships throughout the Finisterre community hub, both within our own events and externally.

**Commercial**
- Contribute to the commercial success of the store through delivering sale targets and KPI's. Rising to the challenging targets, embracing change and walking through the door with a positive attitude.
- Exceed customers' expectations and maximise sales potential through our multi-channel offer effectively.
- Contribute to the timely execution of all launches, promotions and campaigns in store.

**Operations**
- Optimise conversion through ensuring that visual merchandising and presentation guidelines are followed at all times.
- Maintaining high security through service, shop floor awareness and ensuring security measures are adhered to.
- Ensure all health and safety policies are adhered to at all times.
- Maintain a high standard of housekeeping throughout the store and back of house.
- Ensure that the shop floor is always fully stocked through effective use of our replenishment systems.
- Contribute to the continuous improvement of operations, always seeking better more efficient practices and feeding back to store managers on potential changes.

**People**
- Actively participate in the team by helping others and building positive relationships throughout the store.
- Be responsible for own personal development and actively seek opportunities for improvement through internal and external sources.
- Adhere to all current policy and procedure laid out by Finisterre.
- Bring our values to life.

**Requirements**:
**WHAT YOU'LL BRING TO FINISTERRE**
- You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others.
- You are a people person. You genuinely like talking to others, are outgoing and approachable. You bring a sense of fun, enthusiasm and passion to everything you do and work well on your own and as part of a team.
- You are self-motivated. You are proactive and committed in your own personal development, education and training.
- To be willing to take on ad-hoc tasks when required.
- Previous experience in customer facing role.
- A strong understanding of exceptional customer service.
- Knowledge of retail operations.

**Benefits**

**WHAT YOU'LL RECIEVE FROM FINISTERRE**
- A chance to grow and develop yourself along an exciting progression path while working at a fast-growing B Corp certified business with a great culture and an exciting purpose.
- Opportunity to collaborate with a diverse community of people with a shared mission.
- A pension scheme in line with government require

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