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Food Service Assistant

4 months ago

Brownsea Island, United Kingdom John Lewis Full time

**Due to working time regulations, applicants must be 18 years or over to apply.**

**About the role**:
To work as part of the hotel team to deliver and maintain a first rate guest experience through the focus on the delivery of market leading customer service.

To add value to the efficient and profitable running of your hotel in order to achieve your business and personal objectives, along with those of your team and the hotel.

Being a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace.

**Duties & Responsibilities**:

- Interacting with guests, sharing product knowledge on drinks and food.
- Taking orders, checking back, and assisting with queries.
- Liaising with the kitchen team to fully understand the menu.
- Clearing down and setting tables.
- Working behind the bar, serving drinks and taking orders for food.
- Working as part of the events team to deliver the catering element.
- Resolving guest queries/complaints at the first point of contact.
- Following the opening and closing duties of the operation.
- Upholding all policies and standards of food hygiene.
- Completion of daily and weekly cleaning schedules.
- Assisting with some kitchen duties when necessary - sandwich prep for example.

Please see job description PDF attachment for more details

**Skills**:

- Self-motivated/ Industrious
- Basic knowledge of IT & POS systems and able to use standard software.
- Excellent communication skills
- Proven experience of the hospitality industry is desirable.

**About Brownsea Castle**:
Working on an island, living in a castle with red squirrels at your window sounds like a fantasy but due to the wonderful and unique Brownsea Castle this could be your reality.

It’s our place by the sea, our island getaway across beautiful Poole Harbour offering an escape to our Partners with history and nature in abundance. Guests stay on the National Trust run island in the amazing Tudor castle, set amongst 17 acres of private grounds with stunning Italian gardens and a dedicated beach offering relaxation and beautiful nature walks.

If you are looking for a hotel with a difference, this could be it. You’ll be surrounded by a team of passionate and dedicated hospitality Partners who give our guests the best experience possible. What is different about our guests though is that they are Partners with their friends and family.

As co-owners in the business, you’ll see this difference in the way your teammates and you approach your job and carry out your responsibilities. With all of the island to explore or using any of the facilities on offer; a croquet lawn, children's play area, badminton, football, cricket, fishing, archery and frisbee golf you can guarantee that our guests will be hungry and looking to recharge with the fantastic food offering we give them.

**Boats**: We have our own private boat service from Sandbanks Pier to get Partners to and from work, these boats run approximately once an hour between 7am - 11pm. Castello Boat berths at the jetty to the right of the Chain Ferry.

**Car parking**:If you wish to park at Sandbanks (BH13 7QJ). This is on-road parking only, payable via the 'Just Park' app or at the meter on the roadside, prices vary. As staff on the island we have access to purchase an annual permit at a reduced price. Parking is free from November to March.

**Buses**:Buses stop at 7pm from sandbanks and all staff are required to cover late night shifts beyond the bus times.

**Benefits of the Partnership and the role**:

- Full-time working holiday entitlement 22 days holiday, plus public and bank holidays (this is prorated for part time hours).
- Free meals whilst on duty, for Live Out roles.
- Free meals for Live In roles
- You’ll get Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.
- Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy
- Print off the job description now if you require it.
- Ensure you have an up-to-date CV.

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