Customer Support Advisor

3 months ago

Clitheroe, United Kingdom NFU Mutual Full time

**Customer Support Advisor - Clitheroe**:

- ** Bring your customer service experience for a step into an insurance career with full training**:

- ** Monday-Friday 9am-5pm
- no weekends Based in our Clitheroe Branch BB7 2AA**:

- ** Up to £23k + opportunities to gain qualifications
**About the role**:
As a Customer Service Advisor you’ll be the backbone of the team in our Clitheroe branch, delivering the best possible customer service to new and existing customers. This is a truly varied role where you’ll have the opportunity to focus on your own continuous improvement and get involved in renewals, correspondence and even marketing.

We’re a team that puts our customers at the heart of everything we do. It’s what we’ve built our reputation on. As Customer Service Advisor you’ll focus on bringing your personality to the role and establishing long term, effective relationships with new and existing customers. We’re all about warm personalities, quality conversations and a customer-first attitude.

As part of our thriving and vibrant team your day-to-day tasks will be to review and amend policies, manage correspondence, process renewals and build long-lasting customer relationships. You’ll also make prospecting calls with existing customers to share our financial services products.

You’ll also have plenty of opportunity to develop your knowledge and skills to ensure you sell professionally and compliantly. Always delivering a consistently good experience to customers, you’ll meet the requirements and standards of NFUM, the T&C scheme and our regulators

**About you**:
Patient and reassuring, you always go at the customers’ pace, making them feel comfortable whether you’re discussing a policy renewal, answering general queries, or looking at new insurance opportunities. Enthusiastic, willing to learn and open to new ideas, you bring an approachable style to building relationships with customers and colleagues alike. It is also essential that you have the following:

- Experience in customer service - flexible on industry but great if you have banking, financial services or Farming
- Excellent written and verbal communication skills
- Fast learner
- Computer literate
- This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of “Good Repute”. Further information can be found in the _FCA Handbook_._

**Benefits and Rewards**:

- Up to £23k salary
- 20 days holidays + bank holidays
- Opportunity to study and be supported for the CII and further qualifications

**Working at NFU Mutual**:
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do.

**Clitheroe**:
We have over 300 local Agency offices across the UK who look after existing customers and attract new ones.

Visit the Our local Agency Network office

**Vacancy managed by**:
Katie Sarsfield

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