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Customer Service Representative

2 months ago

Clitheroe, Lancashire, United Kingdom Sainsbury's Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Services Assistant. As a key member of our retail team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities:

  • Provide excellent customer service and support to customers on the shop floor, including handling queries, resolving issues, and providing product information.
  • Work collaboratively with colleagues to maintain a clean and organized store environment, including restocking shelves, processing transactions, and managing stock levels.
  • Support the sales process by promoting products, handling customer transactions, and maintaining accurate records.
  • Contribute to the achievement of sales targets and business objectives by identifying opportunities to improve customer engagement and sales performance.
  • Participate in visual merchandising and store displays to create an attractive and engaging shopping environment.

What We Offer:

  • A competitive rate of pay and a range of benefits, including a discount card, free food and hot drinks, and generous holiday entitlement.
  • Opportunities for career development and progression within the company.
  • A supportive and inclusive work environment that values diversity and promotes equality.
  • Access to a range of employee benefits, including a pension scheme, share schemes, and wellbeing support.

Requirements:

  • Previous experience in a customer-facing role, preferably in a retail environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • A strong commitment to delivering exceptional customer service and a passion for working in a fast-paced retail environment.
  • Ability to work flexibly, including weekends and bank holidays, and to adapt to changing priorities and deadlines.