Customer Service Advisor

7 months ago


Clitheroe, United Kingdom Marshall Motor Group Full time

**Customer Service Advisor**

**Location: Marshall Honda Clitheroe**

**Hours: 47.5 hours per week, including Saturday mornings on a rota basis**

**Salary: up to £28000 Basic plus OTE up to £36,000 (site dependent)**

**Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme**

**Bonus schemes: Customer satisfaction and team performance bonus schemes**

**Who we are**

Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 141 dealerships situated across 34 UK counties.

We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.

**The role**

As a Service Advisor, you play a vital role in the dealership, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so need to be passionate about helping customers. Full training is provided, so you don’t need to have worked in a car dealership before. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.



**Who you are**


- Previous customer service experience is essential
- You will be passionate about the customer journey and giving a great customer experience
- You are comfortable working to deadlines and managing customer expectations with regular communication and updates
- You will have strong attention to detail and organised as you will manage your own customer base and workload
- Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary
- Tech savvy, ideally having used CRM systems in the past



**What you’ll do**
- Establish and manage the customer relationship ahead of their booking, greeting them on arrival
- Supporting the customer’s experience through their Marshall journey in a positive and proactive manner
- Complete all administration duties linked to the customer in an accurate and sympathetic manner
- Proactively supporting the customer with future requirements
- Working as part of a team to drive outstanding customer service and retention
- Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability_

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: cust svc adv honda clitheroe



  • Clitheroe, United Kingdom Dometic Full time

    **_Purpose of the Role_** Cadac Leisure Ltd t/a Cadac UK is looking to recruit a permanent Customer Service Advisor to their small, dedicated team. As a Customer Service Advisor, you will become a direct point of contact for our customers, responsible for delivering high levels of service and satisfaction following specified internal policies and...


  • Clitheroe, United Kingdom Adele Carr Financial Recruitment Full time

    **reference**: BBBH20565_1713517838 Customer Service/Aftersales Advisor **Vacancy Type**: Permanent **Location**: Clitheroe, Lancashire **Salary**: £25000.00 - £35000.00 per annum Customer Service/Aftersales Advisor, Clitheroe, up to £35k A truly exciting opportunity has arisen with this business who are growing at a rapid rate, and have grown from a...

  • Service Advisor

    7 months ago


    Clitheroe, United Kingdom Marshall Motor Group Full time

    **Service Advisor**: Job description We are currently recruiting for a Service Advisor to join our Honda dealership in Clitheroe. As a Service Advisor you will play a vital role within the dealership being the point of communication between the Technicians and our customers. To be successful within this role, we do not require previous Automotive...


  • Clitheroe, United Kingdom NFU Mutual Full time

    **Customer Support Advisor - Clitheroe**: - ** Bring your customer service experience for a step into an insurance career with full training**: - ** Monday-Friday 9am-5pm - no weekends! Based in our Clitheroe Branch BB7 2AA**: - ** Up to £23k + opportunities to gain qualifications **About the role**: As a Customer Service Advisor you’ll be the backbone...

  • Service Advisor

    7 months ago


    Clitheroe, United Kingdom Marshall Motor Group Full time

    **Customer Service Advisor** **Location: Marshall Honda Clitheroe** **Hours: 47.5 hours per week, including Saturday mornings on a rota basis** **Salary: up to £28,000 (DOE) plus OTE up to £34,000 (site dependent)** **Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing...


  • Clitheroe, United Kingdom Cavalry Healthcare Full time

    **Customer Service Agent - Whalley Area - £12.50 - £13.00** We are looking for a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers across the group, providing exceptional service and resolving inquiries or...

  • Honda Clitheroe

    7 months ago


    Clitheroe, United Kingdom Marshall Motor Group Full time

    **Honda Clitheroe - Senior Service Advisor**: Job description **Customer Service Advisor** **Location: Marshall Honda Clitheroe** **Hours: 47.5 hours per week, including Saturday mornings on a rota basis** **Salary: up to £28,000 (DOE) plus OTE up to £34,000 (site dependent)** **Benefits: 25 days annual leave plus bank holidays, life assurance,...

  • Sales Advisor

    7 months ago


    Clitheroe, United Kingdom Parkdean Resorts Full time

    Holiday Home Sales Advisor - £24,334- £50,000 OTE Todber Valley Holiday Park Join the Holiday Home Sales team as an Advisor and help to turn our customers’ dreams of owning a holiday home into reality! You’ll encourage our customers to take their first steps on a path to joining a welcoming Owner community. With your guidance, they will be all set...

  • Customer Advisor

    2 days ago


    Clitheroe, United Kingdom Boots Full time

    Job Reference: 182617BR Clitheroe, Castle Street Permanent Part-time **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think that’s a great...

  • Sales Advisor

    7 months ago


    Clitheroe, United Kingdom PARKDEAN RESORTS LIMITED Full time

    **Sales Advisor - Todber Valley Holiday Park** **£25,313 - OTE50k** Join the Holiday Home Sales team as an Advisor and help turn our customers’ dreams of owning a holiday home into reality! You’ll encourage our customers to take their first steps on a path to joining a welcoming Owner community. With your guidance, they will be all set to enjoy a...

  • Customer Service Agent

    7 months ago


    Clitheroe, United Kingdom Cavalry Healthcare Full time

    **Customer Service Agent - Whalley Area - £12.50 - £13.00** We are looking for a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers across the group, providing exceptional service and resolving inquiries or...


  • Clitheroe, United Kingdom WillPowders Ltd Full time

    **Customer Service Administrator** **Clitheroe, Lancashire - Salary: Up to - 27k -** **Benefits**: 25 days holiday + Bank holidays. - Career development opportunities within our fast-growing and exciting company. **About us ** Are you looking for an opportunity to work in a rapidly growing business that does meaningful work.If so we may be the business...


  • Clitheroe, United Kingdom THE KAY GROUP - Primrose service Station, Clitheroe, BB7 1HU Full time

    Customer Service Assistant 24 hours per week, 2 x 8 hour shifts. Hours are a mix of shifts over a 7 day week, 7am-3pm and 3pm-11pm As Industry award winners for customer service, design and innovation, at the Kay Group we recognise the importance of our staff and customers alike. We want you to enjoy your work and share our passion for providing a first...


  • Clitheroe, United Kingdom Skipton Building Society Full time

    **Job Introduction** If you are brilliant with people and have anenquiring mind you have the opportunity to join something special. We’relooking for someone to join our team and become one of the faces of Skipton inyour area. Skipton are the fourth largest building society andwe are lookingfor a Customer Relationship Consultant in your local...


  • Clitheroe, United Kingdom Skipton Building Society Full time

    **Job Introduction** If you arebrilliant with people and have an enquiring mind you have the opportunity tojoin something special. We’re looking for someone to join our team and becomeone of the faces of Skipton in your area. Skipton are the fourth largestbuilding society andwe are looking for a Customer Consultant in your localbranch. **Main...


  • Clitheroe, United Kingdom M&Co Full time

    **Sales Advisor - Keyholder** Here at M&Co we pride ourselves on offering an exceptional level of customer service, making each customers in-store experience a memorable one. As the face of our brand we are recruiting for a **Sales Advisor (Keyholder) **who will uphold our reputation and go that extra mile to keep our customers happy. The role will be based...


  • Clitheroe, United Kingdom William Hill Full time

    **Location** Lancashire CLITHEROE KINGS LANE BB7 1AA **Contract type** Part-time **Salary** £10.50 rising to £10.90 after passing probation **Hours** 10.50 - People don’t just come here to place bets. They come for the experience. - And you will be at the heart of it all. Giving everyone a warm welcome. Getting to know each customer and making...


  • Clitheroe, United Kingdom William Hill Full time

    **Location** Lancashire Clitheroe KINGS LANE BB7 1AA **Contract type** Full-time **Salary** £10.50 rising to £10.90 after passing probation **Hours** 30-35 - People don’t just come here to place bets. They come for the experience. - And you will be at the heart of it all. Giving everyone a warm welcome. Getting to know each customer and making...


  • Clitheroe, United Kingdom THE KAY GROUP - Clitheroe, Lancashire Full time

    Customer Service Assistant 32 hours per week, 4 x 8 hour shifts, 7am-3pm and 3pm-11pm. Hours are a mix of shifts over a 7 day week. As Industry award winners for customer service, design and innovation, at the Kay Group we recognise the importance of our staff and customers alike. We want you to enjoy your work and share our passion for providing a first...


  • Clitheroe, United Kingdom Dr Sobia Medispa Full time

    **THE COMPANY** **Dr Sobia Medispa is an Award Winning skin, laser and aesthetic clinic is based in the heart of Clitheroe and the Ribble Valley. There is an exciting opportunity for you to join an award-winning cosmetic clinic and benefit from a fantastic opportunity to grow your customer service and admin skills to join their passionate and friendly...