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Customer Service Agent
3 months ago
**Customer Service Agent - Whalley Area - £12.50 - £13.00**
We are looking for a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers across the group, providing exceptional service and resolving inquiries or issues they may have. This is a great opportunity to utilise your communication and problem-solving skills in a fast-paced and dynamic environment.
You will also offer administrative support for departments such as compliance and accounts, and will operate a switchboard type role to signpost to the right department within the group.
**Duties**:
- Provide accurate information about products, services, and company policies
- Assist clients with booking shifts and providing feedback in a timely manner
- Perform data entry tasks to update customer information in the system
- Handle customer complaints or escalations with empathy and professionalism
- Collaborate with other departments to ensure customer satisfaction
- Complete admin tasks as required
- Build relationships with regular clients
Qualifications:
- Excellent verbal and written communication skills in English
- Strong data entry skills with attention to detail
- Previous experience in customer service or related field preferred
- Ability to analyse situations and provide effective solutions
- Exceptional phone etiquette and active listening skills
- Strong interpersonal skills to effectively communicate with customers and team members
INDLIV
We offer competitive pay and benefits packages such as enhanced weekend pay and gym membership. Join our team today and make a positive impact on our customers' experience
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Employee discount
- Gym membership
- Referral programme
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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