Contact Centre Agent
3 months ago
**EARN OTE EARINGS OF UP TO £38,500 PER YEAR AS A CONTACT CENTRE AGENT, WORKING FOR THE LEGER SHEARINGS GROUP**
**What will I do as a Contact Centre Agent?**
- Answer incoming calls and sell holidays to our customers.
- Making outbound calls to customers to sell holidays.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Identify and assess customers' needs to achieve satisfaction.
- Follow communication procedures, guidelines, and policies.
- Keep records of customer interactions, process customer accounts
- Be customer service and sales focused and work to achieve and exceed targets.
**What shifts will I work as a Contact Centre Agent?**
37.5 hours per week, Rotational hours between 9am-8pm Monday-Friday, Sat & Sun 9am-5pm over a 5-day working week.
**Where will a be based as a Contact Centre Agent?**
Rotherham, South Yorkshire, postcode S60 2XR
**How much will I be paid as a Contact Centre Agent?**
£20,500 per year, plus commission, on target earnings of up to £38,500 per year
**What is in it for me as a Contact Centre Agent?**
- Free on-site parking
- Free tea and coffee in our luxurious staff canteen
- 22 days holiday + bank holidays - increasing after 1st year.
- Additional leave for birthday
- Up to 5 days additional leave & up to £1500 allowance towards a Leger Shearings Group holiday (*after passing 6 month's probation period)
- Friends & family discount
- Daily, weekly & monthly incentives ranging from food to vouchers & top technology
- Family feel working environment.
**About Leger Shearings Group**
Established for 40 years, the Leger Shearings Group is the leading provider of escorted holidays across UK, Europe and worldwide by luxury coach, air, & cruise.
**Job Types**: Full-time, Permanent
**Salary**: £20,500.00-£38,500.00 per year
**Benefits**:
- Canteen
- Employee discount
- Free or subsidised travel
- Free parking
- On-site parking
- Referral programme
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Rotherham: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have your own transport to get to work?
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
- Sales: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: Contact Centre Agenct
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