Contact Centre Sales Advisor

4 months ago


Rotherham, United Kingdom Leger Shearings Group Full time

Job Advert

**Join Our Team Earn up to £37,000 a Year with this Exciting Opportunity**

We’re** one of the UK's most successful** travel business, specialising in escorted coach, river and rail holidays across Europe. We know our stuff as we’ve been selling holidays for over 40 years. We've bene so busy helping our customers that now we’re looking to expand our sales team with new colleagues who are passionate about travel, enjoys talking to customers and want to provide the best customer experience.

**About your new role**:
In this position, you’ll work closely with the rest of the holiday sales team to ensure our customers have the best service possible to walk them through booking their dream holiday You'll be based in our Rotherham Head Office Contact Centre (S60 2XR), working on site and as part of a team where everyone knows your name You'll have the support of an experienced Team leader and you'll be handling a mixture of inbound and outbound calls with customers looking to book their next holiday. Our training is second to none so previous experience working in travel is not necessary, just a desire to sell the right holiday to the right customer - and let’s face it, holidays are much better than technology You'll work an average of 37.5 hours a week on a rota basis across our Contact Centre opening hours (Mon - Fri 9am - 8pm, Sat 9am - 5pm and Sun 10am - 4pm).

**Your Key Responsibilities**:

- Taking sales calls & actively listening to customer requirements.
- Reaching out to existing and previous customers, offering enticing travel options.
- Identifying the customers’ needs through effective questioning and selecting appropriate products to match the customer requirements or resolve their queries.
- Consistently demonstrating a strong focus and drive to achieve targets within agreed deadlines.
- Working as part of the sales team as well as working independently to handle and manage workloads.
- Increase customer loyalty, delivering customer satisfaction, delivering consistent and professional communications.
- Demonstrating up to date product and brand knowledge while having in depth knowledge relating to our portfolio of destinations and supplier products.

**About You?**

To be a great fit for our team, you'll be the following:

- A friendly, outgoing person who enjoys speaking to others and understanding customer needs.
- A great listener.
- Comfortable with using computer and telephone systems.
- Someone with sales experience and who understands the importance of effective qualification.
- Some who is able to commute to our Rotherham Head Office site (this is an office based role).

**What's on Offer**
- Salary of £23000 plus an achievable performance bonus, giving you on target earnings of up to £37000 each year
- 22 days holidays + bank holidays - increasing by a day each year up to 25 days
- Don’t work on your birthday - extra holiday day
- Take Christmas Eve off - extra holiday day
- Up to 5 days additional paid holiday each year and up to £1500 allowance towards a Leger Shearings Group Coach Tour holiday
- Ability to purchase extra holiday each year
- Friends & family discount
- Free eye test and contribution towards glasses if you need them.
- Free parking



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