Sales Team Leader

5 months ago

Rotherham, United Kingdom Leger Shearings Group Full time

Job Advert

**Salary: £25-£28,000 salary + bonus (£35,000 OTE)**

**Location**:This role is full-time office based in Canklow, Rotherham**.**

How would you like to work for a company which specialises in making people’s holiday dreams come true?

Leger Shearings Group is the UK's largest escorted coach tour operator, offering self-drive breaks, holidays to the UK and Europe, specialist Battlefield Tours, and educational experiences across five different brands.

As the founding brand within the Group, and with over 40 years' experience in escorted touring, Leger Holidays offers great-value, fully escorted tours to the world's most sought-after destinations. From short breaks and worldwide adventures to river cruises, festive breaks and holidays designed for the single traveller, Leger offers hundreds of carefully planned itineraries, with something to suit every customer's interests.

Our days are spent turning people’s holiday dreams into a reality - from the first glimpse of the holidays in our advertising, to the fantastic experience on tour and the memories and friends they make along the way. Following the acquisition of Shearings in July 2020, as a Group, our presence in the UK increased significantly, offering hundreds of affordable breaks and inspiring itineraries to choose from.

We are looking for an experienced sales team leader from a contact centre background.

The role of a Sales Team Leader will be to identify skill gaps and provide effective, tailored coaching to employees to meet operational requirements.

You will oversee day-to-day team operation and performance, effectively providing updates to managers on daily performance. You will proactively seek out areas for improvement and work with the Sales Manager to make relevant changes to processes/systems, with continuous improvement at the heart of your role.

You will also be accountable for overall team performance, managing behaviours and attendance etc in line with company policies.

**Key Skills/Experience**:

- Experience of being in a team leader position in a sales or call centre environment
- Coaching to improve team member performance
- Monitor overall team performance and report on metrics and improvement actions
- Create a customer first culture within your team and a great place to work
- Take on board team member feedback and resolve any issues or conflicts
- Overseeing the work of your team and ensuring that they meet or exceed the performance metrics
- Setting goals and objectives: You will need to work with your team to establish goals and objectives that align with the company's overall strategy and ensure that they are achievable and measurable. This needs to be delivered in huddles and coaching
- Monitoring metrics: You will need to keep track of performance metrics such as sales volumes, revenue generated, call volumes, average handle time, and customer satisfaction scores to identify trends and areas for improvement
- Handling escalations: handling any complex customer issues that cannot be resolved by your team members and ensure that they are resolved in a timely and satisfactory manner
- Collaborating with other departments: You will need to work closely with other departments such as training, quality assurance, and IT to ensure that your team has the resources and support they need to deliver exceptional customer service.

**Responsibilities**:

- Ability to work well under pressure
- Ability to effectively prioritise, plan and organise workload
- Ability to resolve customer issues in a professional and empathetic manner
- Strong attention to detail
- Sound interpersonal and rapport building skills
- Outstanding communication skills
- Experience of achieving KPI’s

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