Sales Team Leader

3 months ago

Rotherham, United Kingdom Leger Shearings Group Full time

Job Advert

**Salary: £25-£28,000 salary + bonus (£35,000 OTE)**

**Location**:This role is full-time office based in Canklow, Rotherham**.**

How would you like to work for a company which specialises in making people’s holiday dreams come true?

Leger Shearings Group is the UK's largest escorted coach tour operator, offering self-drive breaks, holidays to the UK and Europe, specialist Battlefield Tours, and educational experiences across five different brands.

As the founding brand within the Group, and with over 40 years' experience in escorted touring, Leger Holidays offers great-value, fully escorted tours to the world's most sought-after destinations. From short breaks and worldwide adventures to river cruises, festive breaks and holidays designed for the single traveller, Leger offers hundreds of carefully planned itineraries, with something to suit every customer's interests.

Our days are spent turning people’s holiday dreams into a reality - from the first glimpse of the holidays in our advertising, to the fantastic experience on tour and the memories and friends they make along the way. Following the acquisition of Shearings in July 2020, as a Group, our presence in the UK increased significantly, offering hundreds of affordable breaks and inspiring itineraries to choose from.

We are looking for an experienced sales team leader from a contact centre background.

The role of a Sales Team Leader will be to identify skill gaps and provide effective, tailored coaching to employees to meet operational requirements.

You will oversee day-to-day team operation and performance, effectively providing updates to managers on daily performance. You will proactively seek out areas for improvement and work with the Sales Manager to make relevant changes to processes/systems, with continuous improvement at the heart of your role.

You will also be accountable for overall team performance, managing behaviours and attendance etc in line with company policies.

**Key Skills/Experience**:

- Experience of being in a team leader position in a sales or call centre environment
- Coaching to improve team member performance
- Monitor overall team performance and report on metrics and improvement actions
- Create a customer first culture within your team and a great place to work
- Take on board team member feedback and resolve any issues or conflicts
- Overseeing the work of your team and ensuring that they meet or exceed the performance metrics
- Setting goals and objectives: You will need to work with your team to establish goals and objectives that align with the company's overall strategy and ensure that they are achievable and measurable. This needs to be delivered in huddles and coaching
- Monitoring metrics: You will need to keep track of performance metrics such as sales volumes, revenue generated, call volumes, average handle time, and customer satisfaction scores to identify trends and areas for improvement
- Handling escalations: handling any complex customer issues that cannot be resolved by your team members and ensure that they are resolved in a timely and satisfactory manner
- Collaborating with other departments: You will need to work closely with other departments such as training, quality assurance, and IT to ensure that your team has the resources and support they need to deliver exceptional customer service.

**Responsibilities**:

- Ability to work well under pressure
- Ability to effectively prioritise, plan and organise workload
- Ability to resolve customer issues in a professional and empathetic manner
- Strong attention to detail
- Sound interpersonal and rapport building skills
- Outstanding communication skills
- Experience of achieving KPI’s

  • Sales Team Leader

    3 months ago

    Rotherham, United Kingdom Leger Shearings Group Full time

    Job Advert How would you like to work for a company which specialises in making people’s holiday dreams come true? Leger Shearings Group is the UK's largest escorted coach tour operator, offering self-drive breaks, holidays to the UK and Europe, specialist Battlefield Tours, and educational experiences across five different brands. As the founding brand...

  • Sales Development Representative

    7 days ago

    Rotherham, Rotherham, United Kingdom Page Personnel Sales Full time

    About Our ClientPage Personnel Sales is proud to partner with a specialist manufacturing business with a global reach, at the forefront of cutting-edge technologies. Their commitment to innovation and quality has positioned them as leaders in their industry. They pride themselves on delivering exceptional products to their customers, who are primarily...

  • Sales Development Representative

    7 days ago

    Rotherham, Rotherham, United Kingdom Page Personnel Sales Full time

    About Our ClientPage Personnel Sales is proud to partner with a specialist manufacturing business with a global reach, at the forefront of cutting-edge technologies. Their commitment to innovation and quality has positioned them as leaders in their industry. They pride themselves on delivering exceptional products to their customers, who are primarily...

  • Cooplands Team Leader

    4 months ago

    Rotherham, United Kingdom Cooplands Bakery Full time

    **Role**: Cooplands Team Leader **Location**: Rotherham, S66 1AA **Hours**: Part-Time/Full-Time Hours Available/ Permanent **Hourly Rate**: £11.15 per hour **Company**: Cooplands Bakery What will my role look like? We are looking for a dedicated Team Leader who can lead, inspire and motivate a team to join our welcoming Cooplands bakery! Our Retail...

  • **Executive Sales Leader**

    2 weeks ago

    Rotherham, Rotherham, United Kingdom Executive Recruit Full time

    About the Role:We are seeking an experienced and driven professional to take on the role of **Executive Sales Leader** for our client, a leading **Manufacturing Solutions Provider**. This position offers a unique opportunity for an ambitious sales leader to progress towards a future **Managing Director** role.Key Responsibilities:Develop and execute business...

  • **Executive Sales Leader**

    2 weeks ago

    Rotherham, Rotherham, United Kingdom Executive Recruit Full time

    About the Role:We are seeking an experienced and driven professional to take on the role of **Executive Sales Leader** for our client, a leading **Manufacturing Solutions Provider**. This position offers a unique opportunity for an ambitious sales leader to progress towards a future **Managing Director** role.Key Responsibilities:Develop and execute business...

  • CQC Registered Manager

    2 weeks ago

    Rotherham, Rotherham, United Kingdom Leader Recruitment Group Full time

    {"Job Title": "CQC Registered Manager", "Job Overview": "As a CQC Registered Manager, you will be the driving force behind the care and wellbeing of our residents, ensuring their physical, emotional, and social needs are met with the highest standards of care. You will lead, motivate, and mentor your team, providing clinical guidance and coaching to ensure...

  • CQC Registered Manager

    2 weeks ago

    Rotherham, Rotherham, United Kingdom Leader Recruitment Group Full time

    {"Job Title": "CQC Registered Manager", "Job Overview": "As a CQC Registered Manager, you will be the driving force behind the care and wellbeing of our residents, ensuring their physical, emotional, and social needs are met with the highest standards of care. You will lead, motivate, and mentor your team, providing clinical guidance and coaching to ensure...

  • **Executive Sales Leader**

    3 weeks ago

    Rotherham, Rotherham, United Kingdom Executive Recruit Full time

    About the Role:We are seeking an experienced and driven professional to take on the role of Executive Sales Leader for our client, a leading manufacturing component service provider. This position offers a unique opportunity for an ambitious sales leader to progress towards a future executive leadership role.Key Responsibilities:Develop and Execute Business...

  • **Executive Sales Leader**

    3 weeks ago

    Rotherham, Rotherham, United Kingdom Executive Recruit Full time

    About the Role:We are seeking an experienced and driven professional to take on the role of Executive Sales Leader for our client, a leading manufacturing component service provider. This position offers a unique opportunity for an ambitious sales leader to progress towards a future executive leadership role.Key Responsibilities:Develop and Execute Business...

  • Team Leader

    1 month ago

    Rotherham, Rotherham, United Kingdom Welcome Break Full time

    Join our dynamic team at Welcome Break! We are excited to announce an opportunity for a Team Leader position within our vibrant service areas. If you possess experience in retail or hospitality and have a passion for delivering exceptional customer experiences, we want to hear from you! This role is perfect for those looking to advance their career in...

  • Team Leader

    1 month ago

    Rotherham, Rotherham, United Kingdom Welcome Break Full time

    Unleash your potential with Welcome Break At Welcome Break, we are excited to announce the opportunity for a Team Leader to join our dynamic team. If you have a background in retail or hospitality and a passion for exceptional customer service, we want to hear from you! As a Team Leader, you will enjoy a competitive hourly rate of £12.44 , along...

  • Team Leader

    4 months ago

    Rotherham, United Kingdom Webhelp Full time

    **Advisor** **Location** - Rotherham, United Kingdom**Language** - English*** **Job Advert**: - Do you have customer service experience? Are you seeking a new opportunity to advance your career in Dearne Valley? We are looking for a passionate and dedicated Team Leader for a full-time role where you'll manage a team responsible for customer care. You'll...

  • Team Leader

    4 months ago

    Rotherham, United Kingdom Webhelp Full time

    **Job Advert** Do you have customer service experience? Are you seeking a new opportunity to advance your career in Dearne Valley? We are looking for a passionate and dedicated Team Leader for a full-time role where you'll manage a team responsible for customer care. You'll motivate and guide a team of hardworking individuals to reach targets and strive for...

  • Sales Growth Specialist

    10 hours ago

    Rotherham, Rotherham, United Kingdom Field Sales Solutions Full time

    Drive Sales and Growth with Field Sales SolutionsWe are seeking a highly motivated and results-driven Retail Sales Development Manager to join our team at Field Sales Solutions. As a key member of our sales team, you will be responsible for driving sales growth and increasing brand presence in grocery stores across the UK.Key Responsibilities:Build and...

  • Sales Growth Specialist

    7 hours ago

    Rotherham, Rotherham, United Kingdom Field Sales Solutions Full time

    Drive Sales and Growth with Field Sales SolutionsWe are seeking a highly motivated and results-driven Retail Sales Development Manager to join our team at Field Sales Solutions. As a key member of our sales team, you will be responsible for driving sales growth and increasing brand presence in grocery stores across the UK.Key Responsibilities:Build and...

  • Team Leader

    4 months ago

    Rotherham, United Kingdom Webhelp Full time

    **Customer Service/Support** **Location** - Rotherham, United Kingdom**Language** - English*** **Job Advert**: - Do you have customer service experience? Are you seeking a new opportunity to advance your career in Dearne Valley? We are looking for a passionate and dedicated Team Leader for a full-time role where you'll manage a team responsible for...

  • Customer Team Leader

    3 months ago

    Rotherham, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 4 Woodhouse Green, Thurcroft, Rotherham, S66 9AQ - Pay: £12.10 per hour + great benefits - Contract: 24 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including early mornings from 6am, afternoons, late evenings until 10pm and weekends, to be discussed at interview. - Full...

  • Customer Team Leader

    4 months ago

    Rotherham, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 1 Fenton Road, Rotherham, S61 4RD - Pay: £12.10 per hour + great benefits - Contract: 16 hours per week + regular overtime, part time, permanent. - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview - Full training...

  • Customer Team Leader

    4 months ago

    Rotherham, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 1-3 Worry Goose Lane, Rotherham, S60 4AA - Pay: £12.10 per hour + great benefits - Contract: 20 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including early mornings (from 5am), afternoons, late evenings (store closing) and weekends, to be discussed at interview - Full training...