Customer Service Team Leader
7 months ago
A highly successful Sheffield-based group of companies is searching for an ambitious and highly-organised Customer Service Team Leader to add to our growing sales team.
Our group is made up of 5 manufacturing businesses that span security, power tools and automotive aftercare with sites in the UK and Chicago, USA. Future acquisitions and investments are also moving us further into the online space with exciting opportunities coming.
We create opportunities through entrepreneurship, empowerment, and excellence. We enable our people to be brave enough to help solve the problems to challenge change in industry. With over 200 employees internationally, we’re ready to welcome you.
**Key Duties & Responsibilities**:.
- Facilitate departmental KPI’s.
- Build relationships with customers to understand needs, market challenges and use data to drive future sales and strategies.
- Receive and processing enquiries, quotations, orders, product returns and customer complaints.
- Administer the FPS F-drive maintenance.
- Liaison between operations and accounts departments to ensure customer satisfaction.
- Identification of sales opportunities and referral via customer Pipedrive.
**To be successful, you will have**:
- Effective communication skills, with the ability to build positive working relationships both internally and externally.
- Experience in similar role within the automotive aftermarket parts industry.
- Experience of team management.
- Excellent IT literacy, Microsoft word, excel and PowerPoint.
- Excellent attention to detail.
**Job Types**: Full-time, Permanent
**Salary**: £27,000.00-£29,000.00 per year
**Benefits**:
- Bereavement leave
- Casual dress
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work authorisation:
- United Kingdom (required)
Work Location: In person
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