Studio Team Leader

3 weeks ago

Rotherham, United Kingdom Bluetree Group Full time

Here at instantprint, we are going through an exciting period of growth and are looking for a driven, enthusiastic and people focused Studio Team Leader to join our family We are a friendly bunch of talented individuals whose mission is to make print buying easy for all of our customers. We're here to make businesses successful and look amazing through print. We put our customers at the heart of everything that we do and want them to thrive, because when they thrive, we thrive We treat every single one of our customers, whether they're a “one-man band” or a national corporation, as a business partner whose relationship we value and nurture. We live and breathe our brand values, we are “Experts, Devoted, Sustainable and Champions of Business”.

We are excited for a new **Studio Team Leader** to jump on board and join our exciting journey ahead. You will strive to ensure our passionate brand values are communicated to our people and our customers through every interaction. You will be directly responsible for training, coaching and developing your team members to provide world class customer experience, whilst also working towards achieving key KPIs and wider business objectives. Our Customer Experience team is also going through an exciting period of rapid growth, so you work closely with our Studio Manager and Head of CX to embed strategic plans within the team.

Personal development, employee wellbeing and employee engagement are extremely important to us here at instantprint as our people are our top priority. So, if you are also passionate about taking ownership of your own/your team's performance to continuously improve then we would love to speak with you

As our brand ambassador, you will lead by example whilst always putting our people, our customers and the business at the heart of everything you do. You will also be extremely passionate about offering exceptional levels customer experience across multiple channels, whilst also ensuring strong focus on sales through service is maintained.

**Your KPIs are**:

- Direct reports to achieve 8% minimum score on individual weekly stats.
- Team NCRs under £300 per week.

**Your key responsibilities are**:

- Change requests, timesheets and holiday requests for direct reports.
- Updating daily team stats.
- Weekly individual stats.
- Monthly 121s with direct reports.
- Feedback NCRs to direct reports.
- Coordinate resource requirements with other Team leaders.
- Communicate updates with team.
- Plan and deliver training and coaching.
- Encourage continuous team improvement
- Give performance feedback to direct reports.

**Main area of responsibility - Proofing Submission and Approved (IPOP Queues)**

Your main area of responsibility in Studio is to ensure quality and efficiency targets are achieved within the IPOP queues Proofing and Approved.
- Reporting on individuals by proof set up, sent, resubmitted, approved and rejects.
- Analyse training requirements from
- Monthly product or Artwork requirement coaching sessions with all team.
- IPOP process developments and improvements
- Upkeep of guides, templates and training documentation.
- Training documents, guides and sessions for new and existing team members.

**Essential Skills**:

- A friendly and professional leadership manner
- Coaching, training and performance management
- A customer centric and solution focused mindset
- Self-motivated with a proactive attitude
- Excellent verbal and written communication skills
- The ability to influence and drive sales through service
- The ability to work under pressure to strict deadlines, whilst still working with precision and a high level of attention to detail
- Ability to remain resilient in the pursuit of team performance whilst overcoming any challenges
- A leader who loves to work hard and play hard.
- Effective management of your own time to deliver efficiency and effectiveness
- High levels of accountability and resilience

**Desirable Skills**:

- Team leadership experience
- Previous experience of working within a studio environment
- 1+ year of working within a B2B and customer facing environment
- Providing regular insights and reporting to management
- Sharing regular customer feedback to help inform strategic decisions
- Ability to use multiple systems at any one time
- Technical experience using CRM/account management systems Freshdesk, Zendesk, Salesforce etc.
- Working with Microsoft tools, including but not limited to Microsoft Teams/Office.

**The Package**:

- Basic salary of £23,202 Dependant upon Experience
- Hybrid approach to WFH and office based
- Benefits package which increases with length of service
- Comprehensive and Ongoing training and development

**How to apply**

We know that the Bluetree magic really happens when we find colleagues who share our values and work towards achieving a collective vision. If this sounds like you, then we'd love to hear from you.

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