Uk Sales Advisor
5 months ago
**Job Title -Sales Advisor**
**Location**
Rotherham
**Working Hours**
8.00am - 5.00pm
**Reports to**
Sales Manager
**Job Purpose statement**
To serve the sales customer base providing excellent customer service and also to provide general administration support to the Sales Manager
**Key Responsibilities & Accountabilities**:
- Processing sales orders using Microsoft Great Plains & Microsoft Excel
- Dealing with customer queries and complaints, obtaining technical information regarding products where required and general customer service
- Sourcing items from other suppliers when required
- Maintaining high standards of administration and customer service to achieve maximum profitability & service level
- Relaying customer issues and feedback to the line manager
- To positively promote the company and its products and services and ensure that a professional image is provided at all times to customers and colleagues
- To undertake, when requested by the Branch Manager, additional reasonable tasks and responsibilities not outlined above in order to support the success and continuing performance of the department and company
- To abide by the company’s confidentiality agreement when carrying out all tasks as part of this role
**Essential Skills/Competencies/Experience/Qualifications Required**:
**Key Skills Required**:
- Excellent communication skills, telephone manner and technique as well as good interpersonal skills
- Effective numeracy, literacy and word processing skills
- Ability to liaise closely with internal colleagues and external contacts
- Ability to work as member of a team
- Commercial awareness i.e. good understanding of sales procedures, net & gross profit as well as purchasing costs & procedures
- Good negotiation skills with the ability to assess issues and be assertive as required
- Ability to make decisions relating to the day to day tasks within your remit without upward referral, and refer wider reaching decisions to the Branch Manager
- Excellent organisational and prioritising skills, demonstrates a logical and methodical approach with attention to detail and accuracy
- Willingness to learn and be flexible in their working arrangements
- The ability to handle confidential information in the appropriate manner
**Knowledge Required**:
- Good product knowledge (Preferred but not essential )
- Knowledge of Importing Procedures
- Competent in the use of Microsoft Excel, Word and Outlook
**Experience (and/or) Qualifications Required**:
- Standard grades in English and Maths as a minimum
**Job Types**: Full-time, Permanent
Pay: £25,000.00-£26,000.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Sales administration: 2 years (required)
- Customer service: 2 years (required)
Work Location: In person
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