Home Ownership Coordinator

6 months ago

WaltononThames, United Kingdom PA Housing Full time

**A little bit about what we are looking for...**

Within this role, you will hold responsibility for all Section 20 consultations for PA Housing whilst consulting with residents in line with legislation, legal requirements and best practice. You will also manage, and be responsible for the day to day management of Do It Yourself Shared Ownership (DIYSO) and Improvement for Sale (IFS) properties.

We are happy to offer hybrid working with this role; You will be required to be in the office for around 2/3 days per week with the rest being from home, however please bear in mind we may need you to be in the office more within your probation and training. It's important to us that you feel fully ready and confident in the role before working from home. Of course if you'd prefer to be in the office more, then that is completely fine with us too

**Your responsibilities...**
- Be the lead on providing a high quality service for Section 20 Consultation in line with PA Housing’s process ensuring that the consultation, calculation and invoicing of major works service charges are carried out in accordance with the terms of the relevant tenancy, lease agreements, legislation, regulation and best practice
- Liaise with colleagues in Asset Management, Planned Maintenance, Estate Services and other relevant departments to undertake S20 Consultation in accordance with the procedures and timescales laid down in the legislation, issuing notices and supporting information as required
- Undertake formal and informal consultation and identify the need for formal Consultation under S20 of the Common hold and Leasehold Reform Act 2002, in respect of major works and qualifying long term agreements
- Develop and build a robust working relationship with the H/O section 20 assistant to ensure the compliance of sending Notices across PA
- Develop a working process with the H/O Section 20 assistant confirming dates in order to mail merge Notices provided across all offices and the collation and responses to observations received
- Advise the H/O reserve management co-ordinator of all works planned and undertaken to ensure robust budgeting measures are put into place. To include accruals of funds set aside for specific work
- Liaise with the H/O reserve management co-ordinator to assist in raising accounts for works on completion, in accordance with PA Housing’s
- Financial arrangements, monitor payments and liaise with homeowners to ensure prompt payments and where necessary negotiating realistic repayment plans to sustain ownership
- Work with the Home Budgets team and H/O reserve management co-ordinator during the budget and final accounts stages of annual service charges. To ensure accurate recovery and income of major works costs
- Review and complete DIYSO rent registrations every two years and advise customers of any amendments, adjustments or changes
- Where necessary prepare cases for submission to the First Tier Property Tribunal and attend any hearings
- Liaise with all relevant bodies both internal and external (e.g. solicitors) in order to ensure that the Home Ownership sales/Lease Extension process is as efficient and effective as possible
- Participate in projects, individual and team working to help review and improve the services provided by the Home Ownership Department and to promote Resident Involvement
- Proactively resolve day to day Home Ownership management related customer enquiries in line with PA Housing’s customer service standards using all methods of communication (telephone, written and e mail)
- Contribute to the effective and efficient running of the Homeownership service and division to achieve targets and objectives that are set, ensuring PA Housing’s customer services standards are met at all times
- Participate, engage and contribute in team meetings and activities to share the vision, mission and value
- We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert._
- Able to visit residents in their own homes, visit other office locations, courts etc in the course of duties
- One year Home Ownership knowledge
- Knowledge of Section 20 Consultation Process
- Up to date Home Ownership legislation
- Intermediate IT skills in Outlook, Word and Excel and Housing Management Systems

**Job Types**: Full-time, Permanent

**Salary**: £33,075.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Walton-On-Thames

  • Home Ownership Coordinator

    6 months ago

    Walton-on-Thames, United Kingdom PA Housing Full time

    **A little bit about what we are looking for...** Within this role, you will hold responsibility for all Section 20 consultations for PA Housing whilst consulting with residents in line with legislation, legal requirements and best practice. You will also manage, and be responsible for the day to day management of Do It Yourself Shared Ownership (DIYSO) and...

  • Home Ownership Coordinator

    6 months ago

    Walton-on-Thames, United Kingdom PA Housing Full time

    **A little bit about what we are looking for...** To provide support and impart specialist knowledge to assist the Home Ownership team and other departments throughout PA. A leader of the future, you will focus on outstanding operational performance constantly seeking improvement. You will role model best behaviours ensuring open and honest interaction with...

  • Home Ownership Coordinator

    6 months ago

    Walton-on-Thames, United Kingdom PA Housing Full time

    **A little bit about what we are looking for...** To provide support and impart specialist knowledge to assist the Home Ownership team and other departments throughout PA. A leader of the future, you will focus on outstanding operational performance constantly seeking improvement. You will role model best behaviours ensuring open and honest interaction with...

  • Home Ownership Team Leader

    5 months ago

    Walton-on-Thames, United Kingdom PA Housing Full time

    **Additional role requirements**: - DBS check required - Full UK driving licence - £2,400 car allowance paid per annum **A little bit about what we are looking for...** Within this role you will take responsibility for the direct line management and support of a team of resident managers who live on site and provide effective management of Independent...

  • Sales Executive

    1 month ago

    Clacton-on-Sea, Essex, United Kingdom Home Group Full time

    Role OverviewWe are seeking a highly motivated Sales Executive to join our team at Home Group, specializing in home ownership. As a Sales Executive, you will be responsible for supporting our customers in purchasing one of our newly built Persona homes.Key ResponsibilitiesProviding exceptional customer service and building strong relationships with potential...

  • Neighbourhood Coordinator

    6 months ago

    Walton-on-Thames, United Kingdom PA Housing Full time

    **Additional role requirements**: - Basic DBS check **So what’s the role all about?** Representing us on the frontline you will act as the face of PA Housing by being a positive ambassador for the services that we provide, working with both internal and external partners to deliver excellent services to our customers. You will take ownership of your own...

  • Neighbourhood Coordinator

    6 months ago

    Walton-on-Thames, United Kingdom PA Housing Full time

    **We are improving our service to deliver better outcomes for our residents and creating several fantastic new roles to help us achieve that. If you care about making a difference and want to support our local communities, you are in the right place. **WE ARE CURRENTLY RECRUITING FOR OUR SCHEMES THAT ARE PRIMARILY BASED IN SURREY - WALTON-ON-THAMES, SUNBURY,...

  • Neighbourhood Coordinator

    6 months ago

    Walton-on-Thames, United Kingdom PA Housing Full time

    **We are improving our service to deliver better outcomes for our residents and creating several fantastic new roles to help us achieve that. If you care about making a difference and want to support our local communities, you are in the right place.** **Please note that this role will consist of at least 80% remote working around your neighbourhood or...

  • Neighbourhood Coordinator

    6 months ago

    Walton-on-Thames, United Kingdom PA Housing Full time

    **We are improving our service to deliver better outcomes for our residents and creating several fantastic new roles to help us achieve that. If you care about making a difference and want to support our local communities, you are in the right place.** **Please note that this role will consist of at least 80% remote working around your neighbourhood or...

  • Neighbourhood Coordinator

    6 months ago

    Walton-on-Thames, United Kingdom PA Housing Full time

    **We are improving our service to deliver better outcomes for our residents and creating several fantastic new roles to help us achieve that. If you care about making a difference and want to support our local communities, you are in the right place.** **Please note that this role will consist of at least 80% remote working around your neighbourhood or...

  • Care Home Activities Coordinator

    4 weeks ago

    Stratton-on-the-Fosse, Somerset, United Kingdom Rowan Park Care Home Full time

    Activities Coordinator Job DescriptionWe are seeking a skilled Activities Coordinator to join our team at Rowan Park Care Home. As an Activities Coordinator, you will be responsible for creating and managing monthly rolling programs and individual activities that encourage residents to stay active and maintain their hobbies.Key Responsibilities:Plan and...

  • Care Home Activities Coordinator

    1 month ago

    Stratton-on-the-Fosse, Somerset, United Kingdom Rowan Park Care Home Full time

    Activities CoordinatorWe are seeking a highly motivated and creative Activities Coordinator to join our team at Rowan Park Care Home. As an Activities Coordinator, you will be responsible for planning and organizing a range of engaging activities and events for our residents, ensuring that they stay active, engaged, and entertained.Your primary goal will be...

  • Care Coordinator

    6 months ago

    Stoke-on-Trent, United Kingdom Home Care Assist Full time

    **We are looking for an Care Coordinator for our Branch in Stoke. Experience in a similar role required.** **For this role you will need a full UK driving license, access to your own vehicle.** **What you'll be doing**: - Schedule and allocate work to a team of Care Workers on a daily/weekly basis - Completing New client Risk assessments and Care Plans. -...

  • Care Coordinator

    6 months ago

    Stoke-on-Trent, United Kingdom Home Care Assist Full time

    **We are looking for an Care Coordinator for our Branch in Stoke. Experience in a similar role required.** **For this role you will need a full UK driving license, access to your own vehicle.** **What you'll be doing**: - Schedule and allocate work to a team of Care Workers on a daily/weekly basis - Completing New client Risk assessments and Care Plans. -...

  • Sales Negotiator

    4 weeks ago

    Walton-on-Thames, Surrey, United Kingdom Karter Thomas Ltd Full time

    Job Title: Sales NegotiatorJob Summary: We are currently recruiting on behalf of our client for a Sales & Lettings Negotiator. This role will require previous experience in the Housing sector dealing with shared ownership, legislation, leasehold, and service charge. The successful candidate will be responsible for shared ownership sales performance and other...

  • Sales & Lettings Negotiator

    4 weeks ago

    Walton-on-Thames, United Kingdom CV-Library Full time

    We are currently recruiting on behalf of our client for a Sales & Lettings Negiotiator. There are two opportunities here, one 8-month FTC and one 12-month FTC. The role is 35 hours per week. This role will require previous experience in the Housing sector dealing shared ownership, legislation, leasehold and service charge. This will be based at a site in...

  • Sales & Lettings Negotiator

    6 days ago

    Walton-on-Thames, United Kingdom Karter Thomas Ltd Full time

    We are currently recruiting on behalf of our client for a Sales & Lettings Negiotiator.There are two opportunities here, one 8-month FTC and one 12-month FTC.The role is 35 hours per week.This role will require previous experience in the Housing sector dealing shared ownership, legislation, leasehold and service charge. This will be based at a site in...

  • Weekend Activities Coordinator

    5 months ago

    Clacton-on-Sea, United Kingdom Glengariff Residential Home Full time

    Glengariff Residential Home are looking for a weekend Activity Coordinator to work weekends - 6 hours per day. You will also be required to cover annual leave as and when required throughout the week. An Enhanced DBS and references will be applied for on offer of employment. **Job Types**: Part-time, Permanent Part-time hours: 12 per week **Salary**:...

  • Customer Service- Escalated Complaints

    6 months ago

    Walton-on-Thames, United Kingdom Uniting People Full time

    **Position**: Complaint Specialist **Location**: Walton-on-Thames You will be responsible for taking ownership of our complex complaints from customers who have reached out to the highest level for a response. **You will actively investigate the issue, review all elements of the case and resolve.** We are looking for the right person who has experience...

  • Support Coordinator

    4 weeks ago

    Stockton-on-Tees, Stockton-on-Tees, United Kingdom Home Group Full time

    About the RoleWe are seeking a highly skilled and compassionate Support Coordinator to join our team at Home Group. As a Support Coordinator, you will play a vital role in supporting our customers who have complex needs to develop their skills and live more independently in the community.Key ResponsibilitiesCreating support plans with customers and...