Home Ownership Coordinator

4 months ago


WaltononThames, United Kingdom PA Housing Full time

**A little bit about what we are looking for...**
To provide support and impart specialist knowledge to assist the Home Ownership team and other departments throughout PA.

A leader of the future, you will focus on outstanding operational performance constantly seeking improvement. You will role model best behaviours ensuring open and honest interaction with colleagues, residents, and teams to develop trust and challenge when things are not right.

We are happy to offer hybrid working with this role; You will be required to be in the office for around 2/3 days per week with the rest being from home, however please bear in mind we may need you to be in the office more within your probation and training. It's important to us that you feel fully ready and confident in the role before working from home. Of course if you'd prefer to be in the office more, then that is completely fine with us too

**Your responsibilities...**
- To provide cover on all aspects of Home Ownership where staff are absent, require additional resources to complete a task or project or there are gaps due to vacancies.
- To liaise with all relevant bodies both internal and external (e.g., solicitors) to ensure that leasehold transactions are processed as efficiently and effectively as possible
- To be the lead on all lease extensions and enfranchisement cases within the team.
- To maintain an up-to-date data base of ground rent information and to send out demands as and when required.
- We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert._
- To hold a minimum of 3 years-experience within a customer service environment in housing, public service organisation, charity, or other similar profession where external customers are at the heart of what they do.
- CIH Level 3 in Housing or equivalent.
- Knowledge of First Tier tribunal service
- Strong customer focus with strong customer involvement/interaction
- Proven track record of creativity and innovation

**AGENCIES: We know where you are if we need your support so please do not contact us.**

**Job Types**: Full-time, Permanent

**Salary**: £33,075.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Walton-On-Thames



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