Customer Service- Escalated Complaints

5 months ago


WaltononThames, United Kingdom Uniting People Full time

**Position**: Complaint Specialist

**Location**: Walton-on-Thames

You will be responsible for taking ownership of our complex complaints from customers who have reached out to the highest level for a response.

**You will actively investigate the issue, review all elements of the case and resolve.**

We are looking for the right person who has experience dealing with complex complaints. You will have experience spending time to resolve cases with the aim goal of customer satisfaction.
- This role will be hybrid once completion of 3month probation
- Working 2days from home_

Pay: Up to £30,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Work Location: In person



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