Customer Relations Advisor
4 months ago
**The Role**
The role of the Customer Relations Advisor involves investigating and resolving complaints.
**Responsibilities**
- Investigating the timeline of a complaint
- Liaising with internal and external sources
- Identifying the department responsible
- Requesting feedback from the department if applicable
- Categorising the route cause of the complaint
- Maintaining a database for recording the route cause
- Assist in identifying trend and improvement opportunities resulting from complaints
- Handling complaints from start to finish
- Ad-hoc tasks which may arise to support the department
**Personal Specification**
- An eye for detail
- An unbiased fair approach to investigating complaints
- Excellent written and verbal communication skills
- The ability to work within SLA's
- A flexible approach to work
- A desire to consistently strive to improve the service Integral provides.
- Working knowledge of Integral systems (desirable but not essential).
Pay: Up to £30,000.00 per year
**Benefits**:
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Walton-on-Thames
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