Workplace Support Assistant

6 months ago

London, United Kingdom Land Securities Full time

We’re Landsec
- We are Landsec, we build and invest in buildings, spaces and partnerships to create sustainable places, connect communities and realise potential._
- We are one of the largest real estate companies in Europe, with a portfolio of retail, leisure, workspace and residential hubs. Landsec is shaping a better future by leading our industry on environmental and social sustainability while delivering value for our shareholders, great experiences for our guests and positive change for our communities._

The Role:

- _ Assist in completing and filing property inspection check lists_
- _ Maintain positive relationships with internal and external customers_
- _ Prepare information for newsletters_
- _ Co-ordinate the process for new customers moving into / out of properties._
- _ Answer telephones and deal with matters in Management’s absence if applicable, or pass on to the appropriate team member if urgent_
- _ Support and highlight deadlines for Workplace Managers using relevant systems_
- _ Raising jobs through the customer support centre and providing feedback on progress and completion._
- _ Ensure accuracy of all property records and produce reports as required_
- _ Ensure accuracy of all portfolio information on all company portals and workplaces_
- _ Explore and support creating new spaces and events in our Workplaces_

The Team:

- Workplace operations team provides an enriching and inclusive experience across all spaces whilst leading the way in sustainability practices, which put wellbeing of our communities at the forefront of everything we do. Ensuring we manage our space in a way that maximises everyone’s experience. Our goal is create workspaces that people love._
- Reporting to the Workplace Manager, you are required to have excellent communication skills to work as part of the wider team operating across a portfolio covering Victoria and Southwark._

What you will be responsible for:

- Property Records_
- _ Ensure accuracy of all property records and produce reports as required_
- _ Ensure accuracy of all portfolio information on all company portals and workspaces_
- Correspondence / Documentation Production_
- _ Assist in the production of agendas, reports and presentations_
- _ Take minutes of relevant meetings and circulate within five working days_
- _ Draft standard responses to letters as required_
- _ Print, bind and distribute _schedules/reports/accounts_ as requested_
- _ Production of service charge booklets_
- Customer Surveys_
- _ Action half yearly Pulse surveys_
- _ Chase for customer responses_
- _ Create and manage action plan_
- Permits_
- _ Arrange guide for online permits_
- _ Raise & close permits_
- _ Review RAMS_
- _ Input information onto e-permit system_
- _ Chase contractor for additional information as advised by Workplace Engineering Manager_
- Environmental & Other_
- _ Scenario test_
- _ Update Waste matrix_
- _ Waste transfer notes_
- _ Cycle surgery_
- _ Procurement_

Your skills, experience and qualifications:
Essential criteria
- _ Previous property experience_
- _ Attention to detail_
- _ Strong administration skills_

Life and Benefits at Landsec

We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer exceptional Learning & Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.

Here are some of our core benefits, view our

Benefits and career development page

for more information.- Discretionary annual bonus plan- 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and options to purchase an additional holiday each year.-
- Private medical insurance, Life assurance and income protection.- Enhanced maternity, adoption, shared parental leave policies (view our- Family policies page
- for more details)- Annual Sharesave plans with the chance to buy Landsec shares at a discounted rates- Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%

And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause.

Diversity and Inclusion

At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.

To find out more about our approach, visit our

Diversity and Inclusion page

.

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