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Workplace Support Manager

3 months ago

London, United Kingdom Arqiva Full time

Location:  This is an office based role with the option to be based either from our Winchester or London office 

We offer   

Up to £65K base salary 10% Bonus 6% pension contribution  Private Medical  25 days annual leave Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance  Work. Life. Smarter. Our commitment to a flexible and hybrid working culture 

Key Accountabilities

Responsible for the UK IT Workplace team in Digital Enterprise Platforms ensuring we meet the operational and financial needs of the company, helping it reach both its short-term and long-term growth goals. Responsible for management, and support of 1600+ end users across 20+ UK sites, Northern Ireland and Paris. Ensure the 2nd line operational support and maintenance for end user devices, local applications and meeting room technologies meet agreed service levels including VIP rapid response. Accountable for the IT waste disposal, data sanitisation and sustainability reporting to help Arqiva achieve its net zero and contractual targets. Accountable for onsite and offsite audio and visual demand, ensure internal and external facing customer conferences, companywide broadcasts and shareholder events are appropriately resourced, and equipment meets the desired level of quality. Drive and deliver team engagement, mentoring members of the team, conducting performance reviews and managing engagement to high levels. Responsible for managing key dependencies and interfaces between projects and work streams, resolving any issues escalated between project managers and Digital Enterprise Platforms to ensure efficient delivery of end user technologies and services. Provide technical leadership and guidance for the Workplace Team, acting as the point of contact for escalations.  Accountable for the IT Asset & Software manager and multidisciplined team of Digital Enterprise Workplace analysts.  Manage 3rd party suppliers and partners to ensure they deliver business value in line with our support contract and budgeted maintenance spend of £3-4M. Manage the key dependencies and interfaces between IT Workplace, Executive Administrators, Facilities, Cybersecurity, IT ServiceDesk and IT Platforms. Bring a commercial perspective to the operation, with a particular focus on cash management, cash preservation and optimising returns on investments made in assets and tools. Forecast capital and operational costs and deliver services within the defined budgets and reduce costs where possible. Identify risks within the IT Workplace, Asset and Software Team(s) and take action to ensure appropriate mitigation/management of the risk is taken. Responsible for Asset Lifecycle Management framework across all IT assets under the Workplace team which includes availability, incident, capacity, problem, risk, financial and security management. Drive innovation, both small and large with a continuous improvement (CI) mind-set. Ensure all designs meet the architecture standards, security requirements and approved at appropriate Design boards Workplace manager to sign off any changes and ensure risks are fully managed using the risk management process.

Qualifications:

Either Bachelors Degree in Computing Sciences or relevant experience. ITIL certified above foundation. 

Required Expertise:

Experience in technical management of a multidisciplined team of Analysts. Exceptional technical understanding and knowledge in Digital Enterprise technologies.  Proven track record delivering high availability IT services. Experience leading technical teams, scheduling / prioritising tasks, and overseeing the delivery of technical projects. Experience collaborating with suppliers – both developing new services/capabilities and driving 3rd parties to resolve and fix functionality issues and errors. Desired experience in project management role

Required Technical / Professional Skillset(s): 

Strong knowledge of Enterprise technologies involved in Digital Enterprise Platforms (IT) including Office 365, Microsoft Windows, Active Directory, ServiceNow, InTune, Virtual workstations, iOS, MacOS, MS Teams room systems and end user IT hardware. Strong knowledge of IT lifecycle management, software licensing and IT assets.

Why join Arqiva? We are the  undisputed leader in UK TV and radio broadcast , and the  UK’s leading Smart utilities platform . This means we have a strong heritage and foundation for future growth for you to  grow your career with us .

Our journey is to  transition global media distribution to cloud solutions , where we aim to  double our revenue  and continue to grow by being an  innovator of scalable solutions for new connectivity sectors . We have opportunities in  new technology applications and products , you will have opportunities to learn and develop with us. 

Your wellbeing …. Our wellbeing mission is to help our people to be the best version of themselves at work and still have the time and energy to live a full life outside of work. 

Our focus for 2024 is to  Win, Grow, Go Faster  – find out more, contact us and apply

Inclusive Arqiva  ….Our networks include our Diversity Ambassadors, Eldercare, Spectrum, Working Families, Pride, Veterans and Inspiring Women – join and contribute to our active networks 

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