Workplace Support Assistant

6 months ago

London, United Kingdom Landsec Full time

**We’re Landsec**
- We are Landsec, we build and invest in buildings, spaces and partnerships to create sustainable places, connect communities and realise potential._
- We are one of the largest real estate companies in Europe, with a portfolio of retail, leisure, workspace and residential hubs. Landsec is shaping a better future by leading our industry on environmental and social sustainability while delivering value for our shareholders, great experiences for our guests and positive change for our communities._

**The Role**:

- _Assist in completing and filing property inspection check lists _
- _Maintain positive relationships with internal and external customers _
- _Prepare information for newsletters _
- _Co-ordinate the process for new customers moving into / out of properties. _
- _Answer telephones and deal with matters in Management’s absence if applicable, or pass on to the appropriate team member if urgent _
- _Support and highlight deadlines for Workplace Managers using relevant systems _
- _Raising jobs through the customer support centre and providing feedback on progress and completion. _
- _Ensure accuracy of all property records and produce reports as required _
- _Ensure accuracy of all portfolio information on all company portals and workplaces _
- _Explore and support creating new spaces and events in our Workplaces _
- Salary: Starting from £30,000 per annum_

**The Team**:

- Workplace operations team provides an enriching and inclusive experience across all spaces whilst leading the way in sustainability practices, which put wellbeing of our communities at the forefront of everything we do. Ensuring we manage our space in a way that maximises everyone’s experience. Our goal is create workspaces that people love._
- Reporting to the Workplace Manager, you are required to have excellent communication skills to work as part of the wider team operating across a portfolio covering Victoria and Southwark._

**What you will be responsible for**:

- **Property Records **_
- _Ensure accuracy of all property records and produce reports as required _
- _Ensure accuracy of all portfolio information on all company portals and workspaces _
- **Correspondence / Documentation Production**_
- _Assist in the production of agendas, reports and presentations _
- _Take minutes of relevant meetings and circulate within five working days _
- _Draft standard responses to letters as required _
- _Print, bind and distribute schedules/reports/accounts as requested _
- _Production of service charge booklets _
- **Customer Surveys**_
- _Action half yearly Pulse surveys _
- _Chase for customer responses _
- _Create and manage action plan _
- **Permits**_
- _Arrange guide for online permits _
- _Raise & close permits _
- _Review RAMS _
- _Input information onto e-permit system _
- _Chase contractor for additional information as advised by Workplace Engineering Manager _
- **Environmental & Other**_
- _Scenario test _
- _Update Waste matrix _
- _Waste transfer notes _
- _Cycle surgery _
- _Procurement _

**Your skills, experience and qualifications**:
**Essential criteria**
- _Previous property experience_
- _Attention to detail_
- _Strong administration skills_

**Job Types**: Full-time, Permanent

Pay: Up to £35,700.00 per day

**Benefits**:

- Additional leave
- Casual dress
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Work Location: Hybrid remote in London

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