Head of Operations

1 week ago


London, United Kingdom Broadridge Full time

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

**Responsibilities**:
Operational Management & Integrity:

- Set employee objectives aligned to the overall BBDI fiscal objectives.
- Ensure all operations staff are fully trained and competent to perform their duties and create actions plans where required.
- Identify opportunities to enhance efficiency, streamline and di-risk operational processes.
- Manage and oversee workloads; ensuring appropriate systemic tools and staffing are in place.
- Implement due diligence reporting and review process to execute offshore oversight Quality Assurance indirect team.
- Develop and maintain operational procedures that accurately reflect and reconcile to the product definitions.
- Ensure that operations achieve the required standards to comply with internal and external audit functions.
- Develop a culture that ensures remediation efforts focus upon the route cause and not the symptom.

Business Governance:

- New Business Acceptance Committee (BAC): represent operations; provide oversight and direction to sales and account management. Identify and escalate new operational risk exposures to GM and develop action plans and execute delivery of said plans as agreed with GM.
- Vendor management: act as chief relationship officer for all BBDI related vendors. Review vendor costs and validate fees paid on a monthly basis and seek to enhance vendor services whilst ensuring value for money.
- Monthly Operations Steering Committee: oversee production of materials and chair monthly operations committee.
- Executive reporting: provide executive reporting to GM in agreed scope and format on a monthly basis.

Compliance, Risk & Data Security:

- BISO (Broadridge Information Security Officer): represent BBDI at BISO leadership meetings and understand ISO corporate requirements and cascade to BBDI executive as required. Resolve escalated BISO related matters coordinating with relevant stakeholders.
- Operational risk management: maintain BBDI risk operational management governance documents and review new business opportunities and assess change in operational risk profile. Oversee the production of client incident management report.
- Service delivery compliance: ensure processes and operating model remain compliant with market practices. Own “Market Guide” content and ensure updates are made within 24 hours of regulation and or market practices come into effect.

Skills and Competencies
- Comprehensive knowledge of Corporate Governance including the corporate actions and proxy eco systems gained through practical operational hands-on experience.
- Excellent written and verbal communication skills; Practical experience devising and delivering complex presentations to senior internal and external executives.
- Strong leadership and situational judgement and management.
- Extensive practical experience managing corporate actions and or proxy related operational teams.
- Practical experience of assessing risks associated to new product and business initiatives.
- Analysing data pertaining to operations and extrapolating intelligent and meaningful observations.
- Proven ability to build strong relationships with matrixed offshore teams.

**Qualifications**:

- University degree preferred
- Professional finance, legal and or regulatory qualifications desirable
- Recognised formal product and or project management qualification is desirable

LI-Hybrid

LI-KA1



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