Pals and Complaints Administrator

The main skills required for this role are; The post holder will manage and co-ordinate all complaints received within the Trust and decide on how the correspondence received should be processed, e.g. formal complaint, informal complaint, professional to professional enquiry, in line with the NHS Complaints Standards The post holder will review, allocate and...

The successful applicant will be a key member of our Trust's PALS & Complaints Team, coordinating responses to concerns and complaints raised by those that use our services. They will ensure we respond to complaints in a way that resolves them for the person who is raising the concerns and results in service improvements for our organisation. This will...

**SECTION 1- MAIN RESPONSIBILITIES**: ADMINISTRATIVE / MANAGERIAL 1. To provide an efficient administrative support role to a group of consultants and their teams.2. Respond appropriately and effectively redirect enquiries from patients, hospital staff, GPs and others by telephone and letter. To arrange clinic appointments as required3. Effectively manage...

**Details**: **Reference number**: - 323922**Salary**: - £24,273- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - DWP - Work and Health Services - Universal Credit Job Centre**Type of role**: - Operational Delivery**Working pattern**: -...

**Details**: **Reference number**: - 302699**Salary**: - £25,827 - £27,170**Job grade**: - Executive Officer- EO**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need...

**Details**: **Reference number**: - 261022**Salary**: - £25,827 - £27,170**Job grade**: - Executive Officer- EO**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time, Job share, Part-time**Number of jobs available**: - 2Contents Location About the job **Benefits**: Things you need to...

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**The post holder will**: Responsible for the first line management and leadership of the midwifery matrons. Along with the clinical and professional leadership of midwifery and nursing staff working across the service/site. Support the achievement of all the site based key performance targets and work in liaison with other sites to share best practice....

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**About us**:  At our heart we are a traditional GP practice that has been around since 1938. We have in the past few years aspire to offer more to patients. We do that by growing and offering more and more services to our diverse patient groups. We are at the forefront of innovation and are never afraid to try new things.   From innovative programmes...

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SECTION 1 - MAIN RESPONSIBILITIES The ATR Admin Support is to collect and open the post, giving all results to the ATR Tracker and the rest of the post to the Medical Secretaries. Review the secretarial ATR checklists and add an ATR access plan for those patients who have had tests requested, following the right process. Appropriate use of relevant IT...

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