Administrative Support Worker

Job summary

Children's Community Nursing Team Administrative Support Worker Band 3 - hours - 3 x 12 hour shifts (8am-8pm) Fixed term contract up to 12 months **Previous candidates need not apply** We are currently looking for an enthusiastic individual to join our Children's Community Nursing Team as an Administrative Support Worker. This role will involve providing administration support to the Children's Community Nursing Service who provide support and care for children/ young people within the home, clinic, community and special school setting with acute, chronic and complex needs. The post holder will work under the direction of the team manager and shift coordinator to provide administrative support to the office and nursing support within the office base and nurse led clinic. The role requires evening and weekend shifts.

Main duties of the job

The post holder will be part of the Children's Community Nursing Team (CCNT) who provide support and care for children/young people within the home, clinic, community and special schools setting with acute, chronic and complex needs.

The post holder will work under the direction of the Manager and the Shift Coordinator to provide administrative support to the office and nursing support within the office base and nurse led clinic.

The post holder will be expected to regularly answer the telephone in a professional, timely and friendly manner, liaising with the shift coordinator as necessary.

The post holder will be responsible for organising overnight sleep studies to be undertaken with families at the request of consultants.

The post will involve some evening, weekend and bank holiday working.

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

Safety

Care

Respect

Communication

Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Job description

Job responsibilities

Communication and Relationships

To ensure that all communication complies to the requirements of the Data Protection Act and associated Trust policies.

To keep accurate and complete records ensuring that relevant patient confidentiality requirements are met when maintaining patient records

To proactively maintain internal and external communication links on behalf of the team.

To attend and particpate in staff meetings to ensure an awareness of current issues and priorites for the team as well as future developments and trust wide updates.

To particpate in team working.

To take action using own initiative and judgement when deciding what issues should be brought to the attention of the team and what can be dealt with personally, seeking advice as necessary.

To process internal and external telephone queries at all levels, using initiative to resolve enquiries, queries and other matters of a non-clinical nature.

To communicate effectively and appropriately with clients and members of staff at all levels in a way that is appropriate to them and the situation.

To communicate with parents and assure them that the messages will be passed on to a member of the nursing team if appropriate.

To record messages in the teams communication book and on the electronic patient record.

To ensure effective e-mail management, screening and replying where appropriate.

To constructively manage barriers to effective communication.

Professional and Clinical

To maintain a professional approach to staff, children, families, visitors and other colleagues.

To work in partnership with the child, parents and carers undertaking such tasks as required by the Childrens Community Nurses (CNN).

To work to the childs care plan, report any change in the childs condition to the parents/carers and the CCNT.

Ensure the childs comfort, safety and dignity at all times.

Proactively safeguard the welfare of children and actively adhere to safeguarding procedures and policies, and attend relevant training as required.

Understand and comply at all times with the Trusts policies and procedures.

To coordinate and manage the sleep study referrals the team receive from medical professionals.

To coordinate and manage the sleep study referrals as requested by clinicians.

To provide training to parents of children who require overnight sleep studies.

To download sleep study reports with the support of the Team secretary and ensure reports are sent to the appropriate professional and the patient record is updated.

To book clinic appointments at the request of the nursing staff and shift coordinator.

During high activity times the post holder will work alongside the shift coordinator ensuring that all patient referral information is recorded on the electronic patient record in a timely manner, to free up the nurses to concentrate on clinical duties.

To respond to and embrace requirements to change in working practice due to service developments.

Any other duties commensurate with the grade and in line with the requirements of the post

Administrative and Management

Understand and comply at all times with the CCNT service and Trust guidelines, protocols and procedures.

Maintain legible, accurate, contemporaneous records which are dated and signed.

To deal with potentially distressing information and correspondence in a professional manner.

Attend and participate in staff meetings as required.

Participate in the collection of data as required for the evaluation of the Service and take part in audit as required by the Trust.

To utilise electronic systems such as Lorenzo, EMIS and online ordering systems, to support reports and retrieve data as required.

Following the agreed processes, maintain good office systems and best practices.

Create and maintain databases or spreadsheets as required

To ensure all patient information is available prior to clinics and that patient information is uploaded onto the team caseload as it is received.

Close co-operation and flexible working practices, providing necessary cross cover with the other support staff and team Secretary.

Assist with the preparation, collation and provision of audit data pertaining to service and care activities, gathering information as required and compiling reports from the information received.

Work with the members of the team as appropriate to develop, implement and maintain office procedures including participating in the equipment service, equipment maintenance, security of the Department opening and locking up, turning off computer systems.

Be responsible for own personal development, taking an active part in learning opportunities and offer support to others whereby it would facilitate their development.

Order equipment, stationary, consumables and other necessary items as directed by your line manager.

Be responsible for maintaining equipment and ordering/maintenance of stock levels for the team.

Personal and Professional Development

To regularly complete the Trusts mandatory training requirements. It is the responsibility of each member of staff to ensure that they comply with this legal requirement.

To take part in an annual appraisal with your line manager and develop an annual Personal Development Plan to identify your own training and development needs in line with personal and organisational objectives. To attend other training deemed necessary by the nurse manager and post holder.

To actively participate in new ways of learning for example, e-learning and work based learning.

To continually seek to improve and expand knowledge of all aspects of the role.

Person Specification

Education/Qualifications

Essential

BTEC or NVQ level 3 / A-Levels or equivalent experience in previous role Minimum GCSE English and Maths

Desirable

AMSPAR or equivalent.

Experience

Essential

Previous experience of working with children and young people and their families/carers. Experience of working as part of a team.

Desirable

NHS or equivalent experience in the public sector. Working with children and young people with special needs/disability

Knowledge

Essential

Understand the importance of undertaking their duties in a professional manner. Microsoft word

Desirable

An understanding of the developmental stages of children and young people. Microsoft Excel Prior knowledge of NHS systems

Skills

Essential

Effective communication and interpersonal skills. Ability to use own initiative and to make decisions independently where appropriate. Flexible/adaptable time management skills. Understand how to maintain confidentiality and its importance. Ability to interact well with children and their parents/carers. Good organisational skills. Good telephone manner.

Desirable

Customer Service Course eg: NEMO

---