Reception Supervisor

**About us**:
 At our heart we are a traditional GP practice that has been
around since 1938. We have in the past few years aspire to offer more to
patients. We do that by growing and offering more and more services to our diverse patient groups. We are at the
forefront of innovation and are never afraid to try new things.   From
innovative programmes to help frail and elderly patients living well at home to trailing new ways to pick up cancer in
asymptomatic group of patients.  The safety of our patients is at the heart of
our operational DNA. We feel we are just scratching the surface;
with your help we hope to do more.

We care deeply about the safety and happiness of our staff both
clinical and admin. We provided the best PPE during the pandemic. Our
operational procedures protected our clinical staff from Covid infection as
well as enabling us to stay fully open for face
to face surgeries
throughout the lockdown. We provided full time child
care for all our staff
during lockdown.

**What we look for in an excellent Supervisor;**

We are looking for a highly motivated professional Reception Supervisor to join our practices. As Supervisor you would be working closely with the Practice Manager based on site in one of our surgeries. You will ensure the smooth and efficient operation and coordination of the reception team, guaranteeing patient satisfaction, ensuring our standards of excellence exceed patient expectations. You will ensure service in the reception is managed with the utmost efficiency and courtesy in a warm and friendly manner. Supervisor will build strong relationships with their reception staff, understanding a brief and executing every detail with continuous quality and a human touch.

**Key Responsibilities**:

- Play an integral role in the successful delivery of patient service.
- To train or provide training to the staff so to ensure they operate in accordance with the organisation policies.
- To monitor daily, the standards achieved in your surgery and report to your line managers any areas of concerns.
- To liaise with key people in all necessary areas
- To deal effectively and courteously with patient complaints, and to refer all complaints to the line manager, if necessary.
- To carry out regular checks in line with CQC across the surgery for maintenance, housekeeping and other health and safety issues. Report to the line manager.
- Experience of Emis Web preferably.
- We need someone that knows or can learn the
following
coding, searches, rota management, experience in staff management, docman, referrals, choose and book as well as various software
commonly used in primary care.
- Manage reception desk and waiting areas appropriately.

**We offer;**
- An amazing opportunity of joining our team and being part of a very exciting new adventure.
- An excellent starting salary
- Fun and a professional work environment
- Opportunity to grow and develop.
- 4 weeks annual holiday + 8 bank holiday
- 20% employers’ contribution to NHS pensions.

So, if this inspires you and you would like to be a part of our team on this exciting journey, we would love to hear from you

**Pay**:

- £13 per hour

**Job Types**:

- Full-time
- Permanent

**Job Types**: Full-time, Permanent

**Salary**: £13.00 per hour

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Expected start date: 01/05/2024