Administrative Officer

2 weeks ago

AshtonUnderLyne, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 323922**Salary**:

- £24,273- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- DWP - Work and Health Services - Universal Credit Job Centre**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 30Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Ashton Under Lyne, Bolton, Bury, Cheetham, Eccles, Gorton, Hyde, Oldham, Prestwich, Rochdale, Rusholme, Salford, Stockport, WythenshaweAbout the job

**Job summary**:

- Ensuring a quality service is delivered in a Jobcentre dealing with customers daily on a face to face basis.
- Demonstrating a flexible approach to undertake a range of tasks to suit the needs of the business.
- Building effective relationships with colleagues and partners, working as one to deliver an excellent customer service.

**Job description**:
To be successful in this role you will:

- Provide excellent customer service and demonstrate strong face to face communication skills with a diverse range of claimants, some with very complex needs.
- Offer appropriate support to claimants claiming benefits, encouraging ownership and claimant responsibility for their claim to prepare for how their benefit might change in the future.
- Provide coaching support to claimants, signposting to an appropriate provider if necessary.
- Build positive relationships with claimants that encourage, motivate and build trust by demonstrating empathy.
- Have the ability to handle sensitive and challenging situations with claimants.
- Identify the right actions and interventions to best support UC claimants and refer to the work coach where appropriate.

**Person specification**:

- Be competent in delivering a quality service to a diverse claimant base.
- Undertake self-serve learning to meet requirements of the role and enhance your digital confidence.
- Ability to work flexibly to meet changing priorities, managing a diverse workload.
- Be able to confidently tailor the service to meet the needs of the individual.
- Act on feedback to enhance quality of service delivery.
- Take ownership of complaints and support their resolution.
- Be able to provide support where appropriate to claimants who require assistance.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Communicating and Influencing
- Making Effective Decisions
- Managing a Quality Service

**Benefits**:

- Alongside your salary of £24,273, Department for Work and Pensions contributes £6,553 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.**Sift stage**

**Stage 4 - The interview process**:
This will consist of three behaviour based questions based on the three behaviours listed within the advert which will last approximately 30 minutes. Further details regarding the process will be included in the invite to interview.

Initial dates for sift are week commencing 27th November 2023.

If there is a sift the interviews will take place between 3rd January 2024 and 12th January 2024.

Please note if there is no sift the interview dates will be brought forward to week commencing 11th December 2023.

**Further Information**

A reserve list may be held for a period of 6 months from which further appointments can be made.

If successful and transferring from another Government Department a criminal record check may be carried out.

New entrants are expected to join on the minimum of the pay band.

**Important**

If you hold a level 3 qualification (2 A levels or equivalent) then please bring your certificates with you to the interview if you have them.

**Reasonable Adjustment**

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstei

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