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Senior Customer Service
4 months ago
**Senior Customer Service & Marketing Support Executive**
Tamworth, Staffordshire
**About Us**
Here at Novum Audio Visual Ltd, we’re committed to delivering high-end event production services to clients throughout the UK as well as supplying permanent installations.
We’re a small, innovative company focused on delivering an exceptional customer experience time and time again. We believe every event or installation has a special message and we go above and beyond to ensure that message is communicated loud and clear usingthe right technology.
We are currently looking for a Senior Customer Service & Marketing Support Executive to join our team on a permanent, full-time contract, working 40 hours per week.
**The Benefits**:
- Salary of £22,000 - £26,000 per annum depending on experience
- 28 days’ holiday per year including statutory holidays
- Free parking on-site
This is a superb opportunity for a driven and ambitious sales professional to join our team and actively contribute to our success, providing excellent support to our clients and helping them deliver amazing events.
Despite the impact of Covid-19 on the events industry, we continue to grow and are as focussed as ever to deliver high-end event and production services to clients throughout the UK.
Playing an important role in our growth, you’ll become a valued member of our close-knit team where you’ll benefit from working in a supportive and enjoyable work environment, where everyone helps one another out.
So, if you’re looking to take the next step in your career and are eager to actively contribute to our success, we want to hear from you
**The Role**
As a Senior Customer Service & Marketing Support Executive, you’ll provide outstanding support to our Sales and Customer Care Teams, generating new leads, creating digital marketing material, growing our income and ensuring exceptional customer care.
In this varied, hands-on role, you’ll be getting stuck in from day one, helping to identify and generate new leads and opportunities for live events and permanent installation projects.
Using a broad range of marketing channels, you’ll be getting involved in social media, trade shows and networking, building and maintaining strong relationships with both new and existing clients.
You’ll gain an understanding of their needs and goals whilst providing the high-quality service we’re known for.
You will also be responsible for creating digital marketing material to drive traffic to company pages and generate interest in company products and services.
Working as part of a larger team, you will also:
- Take charge of your own sales campaigns from planning to execution, tracking their progress throughout their lifecycle
- Design simple marketing materials
- Input sales data into our CRM system
**About You**
To join us as a Senior Customer Service & Marketing Support Executive, you will need:
- Previous experience generating sales leads
- Experience in producing marketing materials and social media content
- A confident telephone manner
- Excellent written communication skills
Other organisations may call this role Lead Generator, Lead Generation Executive, Outbound Sales Executive, Telemarketing Executive, or Call Centre Operative.
Webrecruit and Novum Audio Visual Ltd are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptableway to conduct business and we believe that the more inclusive our environments are, the better our work will be.
