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Customer Service Representative

2 months ago

Elgin Industrial Estate, United Kingdom Toolstation Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Store Assistant at Toolstation. As a Store Assistant, you will be the face of our brand, providing exceptional customer service and ensuring a positive shopping experience for our customers.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Assist customers with purchases, answering questions and providing product information.
  • Process transactions, handle cash and operate a cash register.
  • Restock shelves, maintain a clean and organized store environment, and perform other tasks as required.
  • Work collaboratively with the store team to achieve sales targets and provide a high level of customer service.

What We Offer

  • A competitive hourly rate and opportunities for career progression.
  • A comprehensive training program to develop your skills and knowledge.
  • A fun and supportive work environment with a team-oriented culture.
  • A range of benefits, including discounts on products and services, and access to exclusive employee offers.

Requirements

  • Excellent communication and interpersonal skills.
  • A positive and enthusiastic attitude, with a passion for delivering exceptional customer service.
  • Ability to work effectively in a fast-paced environment, with a high level of energy and motivation.
  • Basic math skills and accuracy with handling cash and operating a cash register.

What You'll Get

  • A comprehensive induction program to help you settle into your new role.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A competitive bonus scheme, recognizing your hard work and contributions to the team.
  • A range of benefits, including discounts on products and services, and access to exclusive employee offers.