Customer Advisor

3 months ago

Belfast, United Kingdom Phoenix Natural Gas Full time

**Are you currently looking to change your current job and have experience in a customer service setting? If you are passionate about delivering excellent customer service, then we want to hear from you**

This is an exciting opportunity to work for a friendly team in an industry leading utility company. You will be joining a team of people who are united in achieving our corporate objectives and who are willing to go the extra mile to deliver excellent service to our customers.

**Please note these are office based roles. We cannot offer remote or hybrid working.**

**Key Responsibilities Contact Centre**:

- Handle effectively a variety of incoming telephone calls providing an efficient and effective service to existing and potential customers.
- Respond to telephone queries raised by customers, following defined business processes, delivering customer service requests and initiating remedial action in respect of complaints and reported gas emergencies.
- The direct dispatch of emergency and non-emergency jobs to contractors, engineering staff and construction teams using voice and electronic communications.
- General administrative tasks, recording customer complaints, booking energy advisor appointments for customers enquiring about connecting to natural gas, and data inputting of completed appointments, service work documentation, completed meter/ service job documents and incentive management information.

The full job description can be downloaded from below:
Customer Advisor (Contact Centre).pdf

**Whats in it for you?**
- a competitive salary.
- the opportunity to earn overtime. (Mon-Fri: Time and a third, Sat & Sun: Time and a half)
- you will receive 20 days annual leave plus 11 bank holidays (this increases with length of service).
- hours of work are Monday to Friday (no contractual weekend work).
- enrolment into the Company pension scheme on commencement and upon meeting qualifying criteria the Company will match your pension contributions up to 6%.
- life assurance whist employed by the Company.

**Does this sound like you?**

We hope you can say **Yes** to all of the characteristics below - they are in the DNA of all our fantastic employees. Are you someone who:

- Respects diversity and behaves in an inclusive manner.
- Has a can-do attitude.
- Can evolve and adapt quickly.
- Wants to deliver positive change to the customer and communities that we serve.
- Recognises that we can achieve more through teamwork.

If this sounds like you then we definitely want to hear from you

**A little more about us**

We were established in 1996 to bring natural gas to the Greater Belfast area of Northern Ireland, where there was previously no natural gas distribution network.

Since 1996 local, national and international partnerships have delivered an investment of over £500 million into the Northern Ireland economy and the wider natural gas industry now provides employment to over 2,500 people. We continue to invest in infrastructure that currently has in excess of 251,000 domestic and business customers connected, and continues to grow at around 8,000 new customers each year.

  • Customer Service Advisor

    3 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Responsibilities**: - Respond to customer inquiries and resolve issues in...

  • Call Centre Customer Sales Advisor

    3 months ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are professional, customer-centric and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Company perks **Responsibilities**: - Answer customer inquiries in a timely and professional manner. - Resolve...

  • Customer Service Assistant

    3 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...

  • Call Centre Advisor

    3 months ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are professional, customer-centric and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Company perks **Responsibilities**: - Answer customer inquiries in a timely and professional manner. - Resolve...

  • Customer Sales Assistant

    3 months ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are agile, rewarding and collaborative. Our work environment includes: - Growth opportunities - Wellness programmes - Casual work attire - On-the-job training **Responsibilities**: - Greet customers in a friendly and professional manner. - Provide assistance to customers in...

  • Customer Sales Assistant

    3 months ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are agile, rewarding and collaborative. Our work environment includes: - Growth opportunities - Wellness programmes - Casual work attire - On-the-job training **Responsibilities**: - Greet customers in a friendly and professional manner. - Provide assistance to customers in...

  • Customer Sales Assistant

    3 months ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are agile, rewarding and collaborative. Our work environment includes: - Growth opportunities - Wellness programmes - Casual work attire - On-the-job training **Responsibilities**: - Greet customers in a friendly and professional manner. - Provide assistance to customers in...

  • Call Centre Advisor

    3 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    We are a dynamic and growing company dedicated to providing exceptional customer service. We pride ourselves on creating a positive and collaborative work environment where our employees can thrive. As we expand our team, we are seeking motivated individuals to join us as Call Centre Advisors. **Responsibilities**: - Answer incoming calls and respond to...

  • Call Centre Advisor

    3 months ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are professional, customer-centric and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Company perks **Responsibilities**: - Answer customer inquiries in a timely and professional manner. - Resolve...

  • Call Centre Advisor

    3 months ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are professional, customer-centric and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Company perks **Responsibilities**: - Answer customer inquiries in a timely and professional manner. - Resolve...

  • Call Centre Advisor

    3 months ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are professional, customer-centric and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Company perks **Responsibilities**: - Answer customer inquiries in a timely and professional manner. - Resolve...

  • Barista/customer Service

    3 months ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are customer-centric, social and creative. Our work environment includes: - Regular social events - Food provided - Casual work attire - On-the-job training **Responsibilities**: - Respond to customer inquiries in a timely and professional manner. - Provide accurate information...

  • Barista/customer Service

    3 months ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are customer-centric, social and creative. Our work environment includes: - Regular social events - Food provided - Casual work attire - On-the-job training **Responsibilities**: - Respond to customer inquiries in a timely and professional manner. - Provide accurate information...

  • Barista/customer Service

    3 months ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are customer-centric, social and creative. Our work environment includes: - Regular social events - Food provided - Casual work attire - On-the-job training **Responsibilities**: - Respond to customer inquiries in a timely and professional manner. - Provide accurate information...

  • Barista/customer Service

    3 months ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are customer-centric, social and creative. Our work environment includes: - Regular social events - Food provided - Casual work attire - On-the-job training **Responsibilities**: - Respond to customer inquiries in a timely and professional manner. - Provide accurate information...

  • Food and Beverage Assistant

    3 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Belfast. We are customer-centric, creative and supportive. Our work environment includes: - Modern office setting - Food provided **Switch Advisor Ltd is hiring for a Food and Beverage Assistant at our Belfast location.** **Qualifications**: - Must be able to communicate clearly and professionally...

  • Customer Support Advisor

    3 months ago

    Belfast, United Kingdom Vickerstock Full time

    **Customer Support Advisor** We are working on behalf of a leading energy supplier, to recruit for a Customer Support Advisor on a permanent basis. The role will be part time 2 ½ days per week will be hybrid. The Customer Support Advisor role will be based in Airport Port Road in Belfast. **Your new role as a Customer Support Advisor will include**: -...

  • Customer Service Advisor

    3 months ago

    Belfast, United Kingdom Vickerstock Ltd Full time

    **Customer Service Advisor** We are working on behalf of a household name to recruit for a Customer Service Advisor on a permanent basis. You will be working with an established team to deliver excellent customer service to customers. Based in Greater Belfast **Your new role as a Customer Service Advisor will include**: - Providing advice to customers -...

  • Customer Service Advisor

    3 months ago

    Belfast, United Kingdom HR GO Recruitment Full time

    **Job Tittle**:Customer Service Advisor - **Location**:Belfast - **Salary/Hourly Rate**: £23,500 - **Job Type**:Permanent - **Working hours/days**: Monday to Friday 9am-5pm - option of Hybrid model after passing probation HR GO Recruitment are looking for an enthusiastic and energetic Customer Service Advisor to join one of the financial services companies...

  • Customer Support Advisor

    3 months ago

    Belfast, United Kingdom Vickerstock Ltd Full time

    **Customer Support Advisor** We are working on behalf of a leading energy supplier, to recruit for a Customer Support Advisor on a permanent basis. The role will be part time 2 ½ days per week (hybrid). The Customer Support Advisor role will be based in Airport Port Road in Belfast. **Your new role as a Customer Support Advisor will include**: - Provide...