Client Relationship Executive
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a Customer Relations Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products and services.
**Duties**:
- Collaborate with sales team to identify opportunities for upselling and cross-selling
- Analyze customer feedback and trends to identify areas for improvement in products and services
- Provide leadership in handling escalated customer concerns and finding effective solutions
- Assist in the development of customer service policies and procedures
**Qualifications**:
- Excellent communication skills, both verbal and written
- Previous experience in sales or customer service roles preferred
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Ability to work independently and as part of a team
- Strong leadership skills to handle escalated customer issues effectively
**Job Types**: Full-time, Permanent
Pay: From £25,539.81 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 13/05/2024
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