Client Services Executive

2 weeks ago


Manchester, United Kingdom Douglas Scott Legal Recruitment Full time

Client Services Executive

Manchester City Centre

Leading Law firm

My client is a leading law firm in Manchester City Centre and are a top law firm to work for. They are looking for a Client Services Executive to join the Client Services team in the Manchester office, based in Spinningfields.

The Client Services team act as a liaison between new clients and departments, by delivering accurate information about the enquiry to the relevant legal department. They are an integral team to the business, ensuring potential and existing clients receive the best possible customer service helping to generate repeat custom and client recommendations.

Excellent customer services skills and a passion for customer service (Telephone based ideally)

Strong inter-personal communication skills

A sales-minded attitude

Ability to manage sensitive personal data with accuracy and discretion

Ability to maintain positive relationships with clients and internal stakeholders to build trust

Previous experience in telephone-based customer services (essential)

An understanding of different areas of law (beneficial but not essential)

Previous experience of using the Proclaim case management system (beneficial but not essential - full training will be provided)

The role is 35 hours a week (8 hours a day including one hour for lunch) and is on a rota basis covering the hours of 8am to 7pm. One late shift per week is required.

In return, the firm can offer:

- Competitive salary
- Hybrid working
- A minimum of 25 days' annual leave plus office closure between Christmas and New Year
- Free travel insurance
- Two days a year to do charitable work
- The opportunity to get involved in sports teams and social events
- Access to our Employee Assistance Programme and trained Mental Health First Aiders
- Annual promotions process open to all staff



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