Customer Relationship Executive
2 weeks ago
**Customer Relationship Executive**
**This role is a HYBRID and full-time position in Manchester.**
**Who are we?**
Meet Flowd.
We are one of the fastest-growing marketing brands in the UK.
We work with some of the world's most interesting brands and have big aspirations to become a leader in our space. We have an international team of 21 based across Manchester and Skopje and are expanding our services fast around the world.
We are looking for a Client Relationship Executive with hands-on experience in the B2B industry and management skills to build effective relationships with clients.
**About you?**
You will have 2 years of experience working in a Customer Relationship role within a marketing agency. Have a passion for building strong and long-term relationships with clients whilst maintaining a commercial and strategic focus.
You should be comfortable in leading calls with clients from the onboarding stage to the renewal stage. You should have a basic understanding of negotiations and will be competent in making upsells and renewals.
**Job duties**:
- Reporting directly to the Client Growth Manager
- Manage the relationships of a client portfolio from a range of different sectors
- Lead the client onboarding process
- Be targeted on the overall LTV and AOV of your client portfolio
- Manage renewals, retention and upsells
- Lead monthly client performance calls
- Be the direct contact for all client communications
- Manage clients within the internal CRM system
- Work closely with your clients to understand their business, objectives and challenges
- Be the voice of the customer
- Act as a communication channel between the client and our strategy team
**What do we offer?**
- Working in our Manchester City Centre office.
- Commission based on renewals
- 33 days annual leave including bank holidays
- Annual Bonus - Based on company performance (not included in OTE)
- Hybrid / Flexible working
- Quarterly high-performance trips across Europe
- Pension scheme
- Early Friday finish
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Sick pay
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Performance bonus
- Yearly bonus
Work Location: In person
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