Customer Relationship Executive
3 weeks ago
**Customer Relationship Executive**
**This role is a HYBRID and full-time position.**
**Who are we?**
We are Flowd.
**About you?**
You will have 2 years of experience working in a Customer Relationship role. Have a passion for building strong and long-term relationships with clients whilst maintaining a commercial and strategic focus.
You should be comfortable in leading calls with clients from the onboarding stage to the renewal stage. You should have a basic understanding of negotiations and will be competent in making upsells and renewals.
**Job duties**:
- Reporting directly to the Client Service Director
- Manage the relationships of a client portfolio from a range of different sectors
- Lead the client onboarding process
- Be targeted on the overall LTV and AOV of your client portfolio
- Manage renewals, retention and upsells
- Lead monthly client performance calls
- Be the direct contact for all client communications
- Manage clients within the internal CRM system
- Work closely with your clients to understand their business, objectives and challenges
- Be the voice of the customer
- Act as a communication channel between the client and our strategy team
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Sick pay
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
**Experience**:
- Customer relationship management: 2 years (preferred)
Work Location: Hybrid remote in MANCHESTER
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