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Front Office Team Member

4 months ago

Manchester, United Kingdom Manchester Marriott Hotel Piccadilly Full time

**Job Ref**:GAT1327

**Branch**:Manchester Marriott Hotel Piccadilly

**Location**:Manchester Piccadilly Hotel, Manchester

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40

**Posted date**:13/05/2024

**Closing date**:02/07/2024

**Hello from Manchester Marriott Hotel Piccadilly**

You deserve a career that fulfils your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.

Manchester Marriott Hotel Piccadilly, set in the heart of Cottonopolis, is Manchester’s largest four-star hotel with 338 bedrooms including 18 suites, only a 5-minute walk away from the Manchester Piccadilly train station.

**We’ll support you, in and out of the workplace by offering**:

- World class training and development, including leadership development.
- Unlimited career opportunities.
- Rooms and Food Beverage discount with Marriott International.
- Hot meals on duty and unlimited access to coffee and hot chocolate.
- Free Parking.
- Excellent Spa Discounts.
- Free Off-Peak Access to the Gym, because your wellbeing is important.
- Referral bonus programme, rewarding you with £200 - £600 per successful employee.
- A range of team engagement activities throughout the year.
- Perkbox - Free enrolment onto Perkbox which provides you with access to unlimited deals from retailers, restaurants to cinema’s and more
- Canada Life - You will have access to an employee assistance helpline, which provides you with wellness and mental health programmes.
- Medicash: Medicash provides you with health cover and free GP online video consultations.
- Life Assurance.

**Introduction to the Front Office Team Member Role.**

Our Receptionists play a vital role in delivering a great guest experience to all our guests. They have a keen eye for detail, an organised approach and a willingness to exceed our guest expectation. Often operating on the front line, they are the real ambassadors of our company, and are committed to consistently delivering high standards

**What we require from you**

Our receptionists are hardworking individuals who can work on their own initiative and are key players in our reception teams.

This role is ideal for those in similar roles within a similar 4 or 5 star hotel environment, looking to take the next step towards becoming a Reception Manager. These stars of the future must be able to demonstrate a willingness to learn and a commitment to delivering our core standards, providing our guests with a great stay every time.

Please see a summary of the responsibilities below. This list is not exhaustive:

- To ensure that all visitors are warmly received and their needs anticipated in an appropriate manner
- To ensure that a prompt response is given to the service needs of, and feelings expressed by, customers.
- To ensure that payments are handled efficiently and without error, in accordance with the Hotel’s standards and the Company’s cash handling procedures
- To promote positive working relationships and to ensure that they are maintained with colleagues throughout the hotel
- To ensure that service is maintained when front office systems go down and that the desk is manned at all times
- To have a knowledge of local attractions
- To have a working knowledge of how to provide support to sales colleagues in their absence eg reservations, sales leads, conference/events
- To have an excellent understanding of the hotel Front Office System
- To have an understanding of how to operate the telephone system
- To carry out departmental checks in accordance with departmental procedures
- To actively participate in all communication meetings with fellow team members

This position will include shifts working Saturday and/ or Sunday. Additional hours may be required to support the hotel during our busier periods including bank holidays.

For more information

**Be Inspired.**

**Be Empowered.**

**Be you.**

Manchester Marriott Hotel Piccadilly, set in the heart of Cottonopolis, is Manchester’s largest four-star hotel with 338 bedrooms including 18 suites.

This is a very exciting time for us while we go through an extensive refurbishment and a rebranding to Marriott International. This is the perfect time for you to jump on board and help us shape and form our new structure.