Front Office Team Member
2 months ago
We are seeking a highly skilled and enthusiastic Front Office Team Member to join our team at Crowne Plaza Manchester Airport. As a key member of our front desk team, you will be responsible for providing exceptional guest experiences, ensuring seamless check-in processes, and handling guest inquiries and requests.
Key Responsibilities- Provide a warm and friendly welcome to guests, ensuring a positive first impression of the hotel.
- Manage guest check-ins and check-outs, handling any issues or concerns in a professional and courteous manner.
- Handle incoming calls, respond to guest inquiries, and provide information about the hotel and local area.
- Assist guests with any requests or issues, ensuring their stay is comfortable and enjoyable.
- Work effectively in a fast-paced environment, multitasking and prioritizing tasks to meet deadlines.
- Maintain a high level of attention to detail, ensuring accuracy and efficiency in all aspects of the role.
- Excellent communication and interpersonal skills, with a friendly and welcoming demeanor.
- Positive attitude, proactive, and approachable, with a strong sense of professionalism.
- Highly organized and detail-oriented, with the ability to multitask and prioritize workload.
- Ability to work well under pressure, flexible, and adaptable to changes.
- Prior experience working in a similar role, with knowledge of hotel operations and reservation systems.
- Excellent computer skills, proficient in using software such as MS Office, Excel, and Outlook.
- Competitive salary and benefits package.
- Opportunities for career advancement and professional development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
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