Front Office Team Member

2 months ago


Manchester, United Kingdom Crowne Plaza Manchester Airport Full time
Job Summary

We are seeking a highly skilled and enthusiastic Front Office Team Member to join our team at Crowne Plaza Manchester Airport. As a key member of our front desk team, you will be responsible for providing exceptional guest experiences, ensuring seamless check-in processes, and handling guest inquiries and requests.

Key Responsibilities
  • Provide a warm and friendly welcome to guests, ensuring a positive first impression of the hotel.
  • Manage guest check-ins and check-outs, handling any issues or concerns in a professional and courteous manner.
  • Handle incoming calls, respond to guest inquiries, and provide information about the hotel and local area.
  • Assist guests with any requests or issues, ensuring a high level of customer satisfaction.
  • Work effectively as part of a team to ensure seamless operations and excellent guest experiences.
Requirements
  • Excellent communication and interpersonal skills, with a friendly and welcoming demeanor.
  • Positive attitude, proactive, and approachable, with a strong sense of professionalism.
  • Highly organized and detail-oriented, with the ability to multitask and prioritize workload.
  • Ability to work well under pressure, be flexible, and adaptable to changes.
  • Passion for the hospitality industry and a commitment to delivering exceptional customer service.
Benefits
  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • Free meals on duty and free parking.
  • Access to the hotel's gym and 24-hour shuttle to the airport train station.


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