Current jobs related to Customer Service Administrator - Luton - CAT Ltd

  • Customer Service Administrator

    1 week ago

    Luton, United Kingdom Think Specialist Recruitment Full time

    We're now looking for a Customer Service Admin temp to start asap with one of the UK's leading specialists in their field, this opportunity would be to join their busy customer orders fulfilment team on a full-time and temp basis initially, but very much looking at a long term permanent role. The Orders Department is the beating heart of the...

  • Customer Service Administrator

    1 week ago

    Luton, United Kingdom Think Specialist Recruitment Full time

    We're now looking for a Customer Service Admin temp to start asap with one of the UK's leading specialists in their field, this opportunity would be to join their busy customer orders fulfilment team on a full-time and temp basis initially, but very much looking at a long term permanent role. The Orders Department is the beating heart of the business;...

  • Customer Claims Administrator

    4 months ago

    Luton, United Kingdom TUI Full time

    Reporting directly to the Customer Claims Support Manager, the Customer Claims Administrator is part of a team responsible for to provide administrative support to the Customer Claims Department. **ABOUT THE JOB** The Customer Claims Administrator will be expected to carry out daily administration tasks in the Customer Claims department to include opening...

  • Administrative Officer

    4 months ago

    Luton, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 294742**Salary**: - £21,775 - £25,475- The national salary range is £21,775, London salary range is £25,475. Your salary will be dependent on your base location**Job grade**: - Administrative Officer- AO**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time**Number...

  • Administrator

    4 months ago

    Luton, United Kingdom Churchill Service Solutions Full time

    We are looking for a strong **Administrator** to join our **HR** team based in Luton. Ideally you'll be keen to learn, equipped with very strong IT administration skills. At Churchill, doing right is at the heart of our values. This is why we will provide you with all the tools, training, support and resources that you need to develop in your career. As a...

  • Customer Service Representative

    4 days ago

    Luton, United Kingdom Think Specialist Recruitment Full time

    Customer Service AdministratorWe are seeking a highly skilled and motivated Customer Service Administrator to join our team at Think Specialist Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Answering a high volume of customer calls...

  • Customer Service Representative

    4 days ago

    Luton, United Kingdom Think Specialist Recruitment Full time

    Customer Service AdministratorWe are seeking a highly skilled and motivated Customer Service Administrator to join our team at Think Specialist Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Answering a high volume of customer calls...

  • Customer Service Representative

    1 day ago

    Luton, United Kingdom Think Specialist Recruitment Full time

    Customer Service AdministratorWe are seeking a highly skilled and motivated Customer Service Administrator to join our team at Think Specialist Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Answering a high volume of customer calls...

  • Customer Service Representative

    1 day ago

    Luton, United Kingdom Think Specialist Recruitment Full time

    Customer Service AdministratorWe are seeking a highly skilled and motivated Customer Service Administrator to join our team at Think Specialist Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Answering a high volume of customer calls...

  • Customer Claims Administrator

    3 months ago

    Luton, United Kingdom TUI Full time

    ABOUT THE JOB   The Customer Claims Administrator will be expected to carry out daily administration tasks in the Customer Claims department to include opening and scanning of all incoming post, scanning & logging of all new injury/illness claims, loading invoices, and monitoring various inbox’s. They will provide general support to the department,...

  • Customer Service Representative

    3 weeks ago

    Luton, Luton, United Kingdom Tate Hitchin Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Executive to join our team at Tate Hitchin. As a key member of our in-house team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesManage a portfolio of properties and ensure timely and efficient resolution of...

  • Customer Support Administrator

    1 week ago

    Luton, United Kingdom Red Recruitment Full time

    We are seeking an experienced and enthusiastic Administrator to join our team at Red Recruitment. As a key member of our Sales and Customer Services teams, you will play a vital role in providing dedicated and attentive support to our customers. Your extensive customer services skills and natural ability to provide a professional and friendly approach will...

  • Customer Support Administrator

    1 week ago

    Luton, United Kingdom Red Recruitment Full time

    We are seeking an experienced and enthusiastic Administrator to join our team at Red Recruitment. As a key member of our Sales and Customer Services teams, you will play a vital role in providing dedicated and attentive support to our customers. Your extensive customer services skills and natural ability to provide a professional and friendly approach will...

  • Customer Service Representative

    2 weeks ago

    Luton, Luton, United Kingdom Tate Hitchin Full time

    Job Title: Customer Service ExecutiveCompany: Tate HitchinJob Type: Full-timeLocation: LutonSalary: £25k to £27kAbout the Role:We are seeking a highly motivated and organized Customer Service Executive to join our in-house team. As a key member of our team, you will be responsible for managing a portfolio of properties, dealing with customer inquiries, and...

  • Customer Service Representative

    2 weeks ago

    Luton, Luton, United Kingdom Tate Hitchin Full time

    Job Title: Customer Service ExecutiveCompany: Tate HitchinJob Type: Full-timeLocation: LutonSalary: £25k to £27kAbout the Role:We are seeking a highly motivated and organized Customer Service Executive to join our in-house team. As a key member of our team, you will be responsible for managing a portfolio of properties, dealing with customer inquiries, and...

  • Customer Service Representative

    2 weeks ago

    Luton, Luton, United Kingdom Tate Hitchin Full time

    Job Title: Customer Service ExecutiveCompany: Tate HitchinLocation: RemoteSalary: £25k to £27kTate Hitchin is a well-established and growing property management company seeking a passionate customer service professional to join our in-house team. In return for a competitive salary and benefits, you will have the opportunity to work in a dynamic and...

  • Customer Service Representative

    2 weeks ago

    Luton, Luton, United Kingdom Tate Hitchin Full time

    Job Title: Customer Service ExecutiveCompany: Tate HitchinLocation: RemoteSalary: £25k to £27kTate Hitchin is a well-established and growing property management company seeking a passionate customer service professional to join our in-house team. In return for a competitive salary and benefits, you will have the opportunity to work in a dynamic and...

  • Customer Service Advisor

    3 months ago

    Luton, United Kingdom OCS Group Full time

    **About The Role**: Dealing with customer queries and ensuring a high quality customer relationship is achieved. Your main aim will be to resolving incoming customer queries and orders professionally and efficiently, while adhering to company processes and policies. Please note, this a casual role so shifts will not be guaranteed. **You will also**: -...

  • Customer Service Representative

    4 days ago

    Luton, Luton, United Kingdom TUI Full time

    About the RoleThe Customer Claims Administrator will be responsible for providing administrative support to the Customer Claims department. This will include opening and scanning incoming post, scanning and logging new injury/illness claims, loading invoices, and monitoring various inboxes.About YouProven experience working in an office environmentExcellent...

  • Customer Service Representative

    4 days ago

    Luton, Luton, United Kingdom TUI Full time

    About the RoleThe Customer Claims Administrator will be responsible for providing administrative support to the Customer Claims department. This will include opening and scanning incoming post, scanning and logging new injury/illness claims, loading invoices, and monitoring various inboxes.About YouProven experience working in an office environmentExcellent...

Customer Service Administrator

4 months ago

Luton, United Kingdom CAT Ltd Full time

**Role Summary**

**Job Title**:Customer Services Administrator **Job Grade**:Administration

**Function**:Administration **Location/Company**:COBA Europe Limited

**Purpose of the Job Network & Links**
Working within the Industrial and Flooring Sales Team of External: Corporate Customers & the general public
COBA Europe to manage and maintain effective customer Internal: All departments & staff members of COBA service, raising quotes, reliable feedback, professional Europe handling of complaints and putting necessary resolves into action.
Log and accurately process incoming sales orders through
IFS and internal systems.

**Position in the Organisation**

Reporting to the Customer Service Supervisor

**Responsibilities**

Responsibilities to include but are not limited to:
**Order Processing / Customer Services**
- Prepare detailed quotations, including availability, price and delivery forecast effectively and efficiently in accordance with company procedures and requirements for the Industrial and Flooring departments, both UK and Off Shore.
- Follow up customer sales quotations by taking actions to convert to customer sales for the Industrial and

Flooring departments
- Raise all necessary documentation, including order acknowledgements.
- Amend customer orders where necessary
- Creating customer accounts on in-house system
- Create sample orders for customers
- Keeping customer portals up to date as required
- Taking payments on Sage for Pro Forma customers
- Accurate reception, logging, and processing on IFS of all orders
- Stock awareness - select stock in adherence to First in First out (FIFO) principles whenever practicable
- Raising internal paperwork to create works orders for both stock and manufactured orders and to raise pick lists, some delivery notes and delivery instructions are required.
- Account Liaison, working closely with the Accounts Department regarding customer account status
- Communication: effective and efficient communication and liaison between the customer, the various departments, and the sales team
- All orders confirmations to be completed daily

**Other Duties / Requests**
- Answer incoming calls and expediting with internal contacts or external service providers in relation to customer orders.
- To carry out any other duty that is reasonably requested by a Supervisor / Manager
- Duties to be undertaken in a professional, polite and efficient manner
- Do not hesitate to ask if instructions are unclear, suggest improvements that could be made etc.

**Team Work**
- Covering efficiently and effectively for absent colleagues, where necessary
- Supporting and cooperating fully with all members of all the teams as well as other departments within COBA

Europe
- Ensuring that the proactive / positive departmental image is either kept or improved and not harmed
- Ensure that by setting an example, the department is not only effective and efficient, but is seen to be by all other departments
- Contributing to team morale
- Treating others as I would like to be treated myself.

**Communication**
- Maintaining a completely professional, polite and positive manner whilst at work
- Speak up and be assertive member with whomever (regardless of the job title) if it is within the intention of improving individual or overall company performance
- Maintaining a high level of assertiveness, honesty and be open to any kind of feedback

**Measurement of Effectiveness**

This role will be measured by:

- Effective customer service
- Quotation preparation and conversion
- Reliable customer feedback
- Efficient Administration support
- Conformance with the company Health and Safety policy
- Conformance with the company Quality and Environmental procedures
- Excellent behaviours
- Sales orders
- Clearing Past Due order lines
- Dealing with Pending orders
- Team Work
- Communication
- Other Duties / Requests

**Budget & Financial Accountabilities**
N/A

**Safety**

Full compliance with COBA Health and Safety Policy. Ensuring that all actions are carried out in accordance with the company procedures and Health and Safety laws.

**Quality**

Full compliance with COBA quality and environmental procedures. Ensuring that all actions are carried out in accordance with company quality procedures ISO9001 and ISO14001.

**Personal Specification**

hardworking, you will also enjoy details and seeing a job through to the end. In addition, due to the nature of the business you must be reliable and flexible. Good timekeeping is essential.

**Essential Experience**
- Experience in a Customer Service environment
- Minimum of 5 GCSE’s at Grade C or above, including Maths and English, or equivalent qualifications or experience.
- Experience using Microsoft packages e.g. Word and Excel at Intermediate level or above
- Excellent interpersonal / communication skills
- High level of attention to detail

**Desirable Experience**
- A working knowledge of the Manufacturing or Flooring sector

**Hours of Work**

08:30 - 1