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Customer Service Representative

2 months ago

Luton, United Kingdom Think Specialist Recruitment Full time
Customer Service Administrator

We are seeking a highly skilled and motivated Customer Service Administrator to join our team at Think Specialist Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Answering a high volume of customer calls and responding to emails in a timely and professional manner.
  • Processing sales orders and ensuring that they are accurate and complete.
  • Providing information on changes to orders and ensuring that customers are informed of any updates.
  • Managing order/delivery discrepancies and advising customers accordingly.
  • Setting up and supporting customers online ordering.
  • Dealing with customer complaints and queries in a professional and courteous manner.
  • Creating ad-hoc reports for customer and sales teams using Excel templates.
  • Following business processes to ensure that we deliver right first time.

Requirements:

  • Confident in speaking with customers and sales teams to resolve any issues.
  • High levels of accuracy and attention to detail.
  • Good communication skills, both verbal and written.
  • Ability to work well under pressure and manage own workload.
  • Problem-solving skills and ability to use own initiative.

What We Offer:

  • A competitive salary of £23,000.
  • Opportunity for hybrid working.
  • Employee discount schemes.
  • Themed lunch event days.
  • Free on-site parking.

About Us:

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.