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Customer Service Representative

2 months ago


Luton, Luton, United Kingdom Tate Hitchin Full time

Job Title: Customer Service Executive

Company: Tate Hitchin

Location: Remote

Salary: £25k to £27k

Tate Hitchin is a well-established and growing property management company seeking a passionate customer service professional to join our in-house team. In return for a competitive salary and benefits, you will have the opportunity to work in a dynamic and supportive environment.

Your Key Responsibilities:

  • Manage a portfolio of properties, ensuring timely and effective communication with clients and stakeholders.
  • Provide exceptional customer service, responding to inquiries and resolving issues in a professional and courteous manner.
  • Collaborate with external clients, including landlords and contractors, to coordinate repairs and maintenance.
  • Update our in-house database to ensure accurate and up-to-date information.
  • Perform general administrative tasks to support the smooth operation of the team.

Requirements:

  • Previous experience in property management or a related field is desirable.
  • Strong customer service skills, with the ability to build rapport with clients and stakeholders.
  • Ability to prioritize workloads and manage multiple tasks simultaneously.
  • Excellent communication and interpersonal skills, with a team-oriented approach.
  • Good IT skills, with proficiency in database management and administrative software.