Group Head of Infrastructure Operations
3 weeks ago
In this role, you will have the opportunity to lead the daily operation and oversight of the infrastructure. This will include line management of core infrastructure teams (Server & Systems, Virtualisation & Storage, Citrix & End User Technology), ensuringeach respective area is meeting group service levels to maintain standards.
The role is essential to the organisation and will be seen as a technical expert within their field, this would result in extensive involvement in project planning for future services as well as maintenance and upgrade planning for existing. This role holderwould responsible for technical assurance for all changes within the remit of their technology tower and be accountable for the stability within their technologies.
This role will ensure the smooth operational running of the Infrastructure, covering key areas including:
Your responsibilities will include
- Develop and improve infrastructure plans, services, policies, procedures and processes
- Driving redress to increase the effectiveness of our services; identify and implement continuous improvement;
- Contribute to the design and delivery of a quality improvement framework by analysing and interpreting data;
- Oversee timing, resources, scheduling and staffing to effectively meet high demand and keep customer experience smooth and timely.
- Take a hands-on role where necessary, particularly on project management work, IT budget forecasting, DR Tests
- Leading teams of highly technical professional specialists during change/release management
- Operationalising, implementing and developing the Groups IT Operations Strategy to provide direction to teams.
- Working with key stakeholders across the globe to build and maintain infrastructure systems which are effectively managed & implemented
- Line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment.
- Act as the Relationship Owner and primary business contact for the vendor(s) assigned to you.
We are looking for talented individuals who have the experience and knowledge set out below:
- Previous work experience in looking after data centres, technical line management of core infrastructure teams within Server & Systems, Virtualisation & Storage, Citrix & End User Technology.
- Strong knowledge of Microsoft Servers and cloud technologies such as SharePoint, Azure or Microsoft 365.
- Strong knowledge of Storage technologies, VMware and Citrix
- Experience in managing post merger technology challenges and integrated functionality.
- Qualifications in ITIL is essential and TOGAF is a desirable.
We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.
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