Group Head of Payment Services

3 months ago

Wolverhampton, United Kingdom OSB Group Full time

About the team:
We are recruiting for a brand-new** Group Head of Payment Services **role to lead the Group’s payment services, defining and supporting the delivery of a payment services strategy. We are also going through an exciting period of change with large transformational programmes of work to simplify and modernise our systems, and this role will have key involvement in both areas to enhance our payment structure.

If you are looking for a role where you can be a business owner with the autonomy to suggest ideas and see them through to tangible improvements, keep reading

About Us:
The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market.

Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.

Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.

What you will be doing:
In this role, you will have the opportunity to ensure the Group continues to deliver an efficient and resilient payments service to its saving and lending customers and its third-party service providers.

You will be responsible for advancing the levels of both outgoing and incoming payments and will require the need to identify and deliver strategic enhancements in addition to maintaining the existing core services and relationships with key payment service providers.

Your responsibilities will include
- Define and support the delivery of a Payment Services strategy that reflects the increasing demands and expectations of the Group’s customers and other third-party stakeholders.
- Acts as the business owner both internally and externally for payments performance, issues, risks, technology and third-party requirements throughout the end-to-end payments activity for manual and automated payment processes.
- Represent Payment Services on the Group’s Simplification and Modernisation Programme, ensuring that the future payments operating model delivers the efficiencies and controls expected of a modern payments service.
- Establish a culture of continuous improvement in order to streamline payment processes, systems and infrastructure, enhance cost and customer efficiency and maintain the necessary levels of operational resilience.
- Ensure that Payment Services continue to comply with the Group’s overarching Risk Management Framework, with regular evaluation of the Risk and Control Self-Assessment and thorough investigation of any operational incidents.
- Establish a culture of continuous improvement in order to streamline payment processes, systems and infrastructure, enhance cost and customer efficiency and maintain the necessary levels of operational resilience.
- Ensure that Payment Services continue to comply with the Group’s overarching Risk Management Framework, with regular evaluation of the Risk and Control Self-Assessment and thorough investigation of any operational incidents.
- Lead, motivate and develop the payments team, provide required training to drive performance and achieve departmental objectives.

In return for your commitment:
We offer a base salary dependent on experience of between £90,000 - £105,000 and a competitive benefits package including:

- £7,500 car allowance
- Discretionary annual bonus opportunity of up to 40%
- Annual LTIP opportunity of up to 40%
- 30 days annual leave plus bank holidays
- Contributory pension (8% employer 5% employee)
- Life Assurance (4x salary) plus Group Income Protection
- Access to Private Medical Insurance and Medical Cash Plan
- Maternity & Adoption Leave - Occupational Maternity/Adoption Pay provided at 100% of salary for the first 26 weeks.
- Paternity Leave - 8 weeks of paid leave to be taken within 12 months of birth or adoption.
- Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme

Could you be the one?:
We are looking for talented individuals who have the experience and knowledge set out below:

- Significant experience of working at a senior manager level in a payment services function.
- Experience managing in a large multi-site financial services function.
- Solid experience of managing 3rd party suppliers.
-

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