Patient Services Facilitator
5 months ago
Professional 1. Co-ordinate all referrals received for Hospice services. 2.Advise patients, carers and healthcare professionals on the range and scope of hospice services available. 3.
In liaison with the hospice multi-disciplinary team, facilitate efficient and timely access to all services including admission to the inpatient unit. 4.Provide specialist support and advice to patients, families, hospice staff, volunteers and other healthcare professionals. 5.Where immediate access to services is not possible, explore other sources of support for the patient in liaison with community health and social care teams. 6.Promote and maintain effective communication with external agencies i.e.
Macmillan, district nursing, Specialist nurses, Acute trust. 7.Work closely with the wider multi-disciplinary team to provide expertise, knowledge and support to patients, families and carers who require support in the community. 8.Promote and take an active part in the 24-hour advice line service, providing advice line staff with relevant information relating to patients and ensuring information relating to telephone calls is appropriatelycommunicatedto other healthcare professionals involved in the patientscare. 9.Ensure close communication, liaison and joint working with members of the clinical team within the Hospice.
10.Maintain comprehensive documentation relating to patient referrals by use of the iCare system. 11.Ensure that patient records are maintained in accordance with both statutory and Hospice requirements. 12.Inline with quality monitoring andgovernance, to continually evaluate policy, procedure and documentation relating to the role, through relevant sub-committees and governance groups. Education 1.Ensure attendance at all mandatory training and development sessions required by Springhill Hospice.
2.Contribute to the training and development of other staff within the hospice and to provide supervision and support for all learner grades of staff including external students on placement. 3.Take responsibility for identifying own personal and professional development requirements and communicating these to the line manager. 4. Maintain an active role in self-development and continuing education by attending planned educational sessions and development training.
Learning and Development 1.Maintain own professional development in order to support service delivery across the organisation. 2. Actively participate in the Hospice appraisal processes to identify own and others learning needs and take necessary steps in order to reach personal, professional and organisational objectives. 3.
Practice in accordance with NMC Code of Conduct and ensure that professional registration is maintained. 4. Work in accordance with Hospice policies to ensure that confidentiality is maintained at all times by self and others. 5.Keep up to date with current palliative care practice and professional development and conduct for self and others.
Service Improvement 1.Contribute to and participate in organisational service development where appropriate. Quality 1.Participate in relevant research and audit programmes, development and implementation of subsequent action plans. Health, Safety and Security 1. Work in accordance with Hospice policies, procedures and guidelines.
2. Ensure that self and others take reasonable care to avoid injury to themselves or others and co-operate with the Hospice in meeting its statutory requirements in relation to Health and Safety. Equality and Diversity 1.Promote and demonstrate awareness of anti-discriminatory practice in accordance with the organisational policies and current legislation. 2.
Demonstrate enhanced knowledge and understanding of organisational objectives relating to equality and diversity. 3.Support patients, visitors and staff who need assistance to exercise their rights. 4. Promote a culture which respects and values diversity.
5.Have a sound understanding of local and national legislation, policies and procedures. 6. Ensure care within your service is consistent with the five principles of the Mental Capacity Act Code of Practice (2005). 7.Recognise and report behaviour which undermines equality and diversity in accordance with organisational policies and current legislation.
5. Be aware of individual specific responsibilities in respect of the Safeguarding of Vulnerable Adults, in relation to role. THIS POST IS SUBJECT TO FLEXIBLE ROSTERINGTO MEET SERVICE NEEDS. SPRINGHILL HOSPICE IS A CHARITYANDALLMEMBERS OF STAFFAREEXPECTED TO PARTICIPATE IN FUNDRAISING.
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Ophthalmology Patient Services Coordinator
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Ophthalmology Patient Services Coordinator
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