Patient Flow Tracker

**Job overview**:

- The role of the Patient Flow Tracker is to ensure tracking and flow support is provided on a daily basis to the Urgent Treatment Centre team to prevent unnecessary delays and improve the patient journey.A key element of this role is to ensure accurate and timely data entry onto Symphony, and other systems which reflects the patient journey in real time to support the Urgent Treatment Centre in achieving required targets.

The Patient Flow Tracker will escalate potential delays to the relevant team in a timely manner.

The Patient Flow Tracker will work closely with all multi-disciplinary teams (Clinicians, Nursing staff, Therapy staff, Managers, Bed Managers, Wards and Departments, Rapid Response, Local Authorities, PTS and Primary Care Services etc) ensuring the quality indicators are met.

**Main duties of the job**:
Track all patients through their journey within the Urgent Treatment Centre.

In collaboration with Shift Co-ordinator be proactive in identifying all patients who may breach the quality indicators including the emergency 4 hour.

In order to achieve the 4 hour standard cascade/expedite potential delays to the NIC/Co-ordinator.

Liaise with the Manager of the Day and Ward staff regarding bed requirements.

Contact specialities under the direction of the co-ordinator, to facilitate timely speciality response - escalating any issues to the Co-ordinator and/or Nurse in Charge.

Attend UTC Safety Huddle.

Promote the usage of Same Day Emergency Care Unit (SDEC), Minor Eye Care Service and Primary Care appointments.

Liaise with internal and external supporting specialties, departments and services to facilitate movement of patients within the 4 hours

Deal with any telephone enquiries promptly and professionally

Facilitate the booking of patient transport

Liaise with Estates/Path Lab as required

Liaise with IM&T as required, using the appropriate escalation procedure

Liaise with Security and Portering services

Provide reports where requested

Scan patient notes and other relevant documentation prior to transfer/admission using all necessary systems (Symphony/EMIS Tracker etc.).

**Working for our organisation**:
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team. In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

We are currently in process of updating our values. For the latest information around our values and behaviours, please visit our careers website

**Detailed job description and main responsibilities**:
**Person specification**:
**Skills**:
**Essential criteria**:

- Able to prioritise own workload
- Ability to work under pressure
- Demonstrate good problem solver
- Excellent verbal communication skills
- Evidence of being able to prioritise workload and work in a pressured environment

**Qualifications**:
**Essential criteria**:

- NVQ 2 qualification in Administration or equivalent/experience

**Desirable criteria**:

- ECDL

**Experience**:
**Essential criteria**:

- Experience of working with the general public
- Experience of working as part of a team

**Desirable criteria**:

- Previous experience of working in a healthcare setting
- We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair.

We respect the value of difference. So, our aim is to employ a workforce representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all a