Customer Service Administrator
3 weeks ago
**Customer Service Administrator**
**Starting Salary**:£20,375 rising to £21,375 after 3 months
You will be based in Chelmsford
**(Working three days from home and two days in the office)**
**Are you looking for a customer service/administration-based role with room for professional development and growth?**
**Are you an excellent communicator who is interested in forging a career in Insurance?**
My client is a leading and expanding motor insurance group who are renowned for its staff reward and recognition and is in The Times Top 40 Big Companies to work for.
The key purpose of this role is to deal with the First notification of loss calls and the associated Accidental Damage claims cost-effectively and efficiently. You will manage your portfolio of claims and you will be expected to progress these claims within a fast-paced and performance-focused environment, where multi-tasking and prioritisation are key, to delivering a great customer experience.
The role will have the flexibility of working between home and the office and you will be part of a dynamic and supportive team, working toward the same goals.
Previous insurance experience would be great, but it is not essential as we’ll give you all the training and tools you need to get started.
**What’s on Offer**:
- 33 days annual leave including bank holidays
- 5% pension contribution scheme
- Healthcare benefits
- Life assurance
- Discounts on over 250 big retail brands
- Up to 10% bonus on top of salary
**Hours**:
Monday-Friday 37.5 Hours per week, shifts between 8 am-6 pm and one Saturday per month (2 days in the office 3 days from home)
**Responsibilities**
- Complete the first notification of loss ensuring all relevant information is captured to fully progress the claim
- Process Repair & Total Loss Claims by claims philosophy
- Work within the parameters of the agreed business plan for Claims Operations
- Provide support to the Team Manager by ensuring delivery of own performance against agreed objectives, KPI and SLAs
- Work within agreed processes to deliver the business plan in line with the Claims Operations policy
- Liaise with suppliers to ensure delivery of customer service.
- Answer inbound calls from customers, brokers and accident management companies in a professional manner dealing with queries, and complaints and providing updates on claims.
- Additional administration duties as required.
- To adhere to Company processes about FCA compliance and Treating Customers Fairly.
**Essential Skills**:
- Excellent customer service and communications skills
- Strong literacy and numeracy skills
- Always demonstrate a calm and professional attitude
- Ability to listen, identify and resolve customer issues
- Willingness to develop self and new skills
**Desirable Skills**:
- Insurance experience
- Graduate
**Job Types**: Full-time, Permanent, Graduate
**Salary**: £20,375.00-£21,375.00 per year
Additional pay:
- Loyalty bonus
- Signing bonus
**Benefits**:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Life insurance
- Referral programme
- Sick pay
- Store discounts
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
Ability to commute/relocate:
- Chelmsford: reliably commute or plan to relocate before starting work (preferred)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
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