Customer Service Administrator

3 weeks ago


Chelmsford, United Kingdom Vermelo RPO Full time

**Customer Service Administrator**

**Starting Salary**:£20,375 rising to £21,375 after 3 months

You will be based in Chelmsford

**(Working three days from home and two days in the office)**

**Are you looking for a customer service/administration-based role with room for professional development and growth?**

**Are you an excellent communicator who is interested in forging a career in Insurance?**

My client is a leading and expanding motor insurance group who are renowned for its staff reward and recognition and is in The Times Top 40 Big Companies to work for.

The key purpose of this role is to deal with the First notification of loss calls and the associated Accidental Damage claims cost-effectively and efficiently. You will manage your portfolio of claims and you will be expected to progress these claims within a fast-paced and performance-focused environment, where multi-tasking and prioritisation are key, to delivering a great customer experience.

The role will have the flexibility of working between home and the office and you will be part of a dynamic and supportive team, working toward the same goals.

Previous insurance experience would be great, but it is not essential as we’ll give you all the training and tools you need to get started.

**What’s on Offer**:

- 33 days annual leave including bank holidays
- 5% pension contribution scheme
- Healthcare benefits
- Life assurance
- Discounts on over 250 big retail brands
- Up to 10% bonus on top of salary

**Hours**:
Monday-Friday 37.5 Hours per week, shifts between 8 am-6 pm and one Saturday per month (2 days in the office 3 days from home)

**Responsibilities**
- Complete the first notification of loss ensuring all relevant information is captured to fully progress the claim
- Process Repair & Total Loss Claims by claims philosophy
- Work within the parameters of the agreed business plan for Claims Operations
- Provide support to the Team Manager by ensuring delivery of own performance against agreed objectives, KPI and SLAs
- Work within agreed processes to deliver the business plan in line with the Claims Operations policy
- Liaise with suppliers to ensure delivery of customer service.
- Answer inbound calls from customers, brokers and accident management companies in a professional manner dealing with queries, and complaints and providing updates on claims.
- Additional administration duties as required.
- To adhere to Company processes about FCA compliance and Treating Customers Fairly.

**Essential Skills**:

- Excellent customer service and communications skills
- Strong literacy and numeracy skills
- Always demonstrate a calm and professional attitude
- Ability to listen, identify and resolve customer issues
- Willingness to develop self and new skills

**Desirable Skills**:

- Insurance experience
- Graduate

**Job Types**: Full-time, Permanent, Graduate

**Salary**: £20,375.00-£21,375.00 per year

Additional pay:

- Loyalty bonus
- Signing bonus

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Life insurance
- Referral programme
- Sick pay
- Store discounts
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday

Ability to commute/relocate:

- Chelmsford: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)



  • Chelmsford, United Kingdom Pursuit Resources Group Full time

    **Customer Service Administrator** **Up to £28k per annum** **Chelmsford, Essex** **Permanent** The successful Customer Service Executive will be delivering the best possible service to customers alongside supporting the Sales Managers. **Responsibilities:** - To process orders received from our customers - To liaise with haulage providers to ensure...


  • Chelmsford, United Kingdom Prime Appointments Full time

    A dynamic technology & communications company in Chelmsford is looking to recruit a Customer Service Administrator working Monday - Thursday 9-5.30 and a 5pm finish on a Friday (37.5 hours a week). Paying £11.00 per hour and this is a temporary - permanent position starting asap. This Customer Service Administrator would suit a confident, organised person...


  • Chelmsford, United Kingdom Prime Appointments Full time

    **£11.50 - £12.00 p/h** **Temporary** **Chelmsford, Essex** A technology & communications company in Chelmsford is looking to recruit a Customer Service Administrator working Monday - Thursday 9-5.30 and a 5pm finish on a Friday (37.5 hours a week). Paying £11.50 - £12.00 per hour (depending on experience) and this is a temporary - permanent position...


  • Chelmsford, Essex, United Kingdom Huntress Full time

    About the Role: We are seeking a skilled Customer Service Administrator to join our team at Huntress. As a key member of our support team, you will be responsible for providing exceptional customer service via email and telephone. You will also ensure that safeguarding documentation is accurately prepared and sent to customers when required.This is a...


  • Chelmsford, United Kingdom Office Angels Full time

    **Temporary Customer Service Administrator £9.50 per hour Chelmsford, Essex Monday-Friday, various shifts between 8am-6pm (e.g. 8-4,10-6)** - *MUST be a car driver, due to location*_ Our client, a friendly and professional business is currently seeking a Customer Service Administrator to join their team on a temporary basis, covering their busiest...


  • Chelmsford, United Kingdom Vermelo RPO Full time

    **Accidental Damage Claims Handler** **Starting Salary**:£20375 rising to £21375 after 9 months Can be based in either location: Chelmsford, Bury St Edmunds, Manchester, Whitstable **(working three days from home and two day in the office)** **Are you looking for a customer service/administration-based role with room for professional development and...


  • Chelmsford, United Kingdom Huntress Full time

    Customer Service Administrator / Advisor This is a full-time temporary position paying £11.44 per hour and working 37.5 hours Monday to Friday 9am-5pm. This is an ongoing assignment for around 3-4 months and with an immediate start available. Own transport is essential due to company location - Chelmsford outskirts.Duties will include:Responding to...


  • Chelmsford, United Kingdom CV-Library Full time

    Customer Service Administrator / Advisor This is a full-time temporary position paying £11.44 per hour and working 37.5 hours Monday to Friday 9am-5pm. This is an ongoing assignment for around 3-4 months and with an immediate start available. Own transport is essential due to company location - Chelmsford outskirts. Duties will...


  • Chelmsford, United Kingdom Huntress Full time

    Customer Service Administrator / Advisor This is a full-time temporary position paying £11.44 per hour and working 37.5 hours Monday to Friday 9am-5pm. This is an ongoing assignment for around 3-4 months and with an immediate start available. Own transport is essential due to company location - Chelmsford outskirts. Duties will include: Responding to...


  • Chelmsford, United Kingdom Vermelo RPO Full time

    **Customer Service Administrator** **Starting Salary**:£20,375 rising to £21,375 after 3 months You will be based in Chelmsford **(Working three days from home and two days in the office)** **Are you looking for a customer service/administration-based role with room for professional development and growth?** **Are you an excellent communicator who is...


  • Chelmsford, United Kingdom Vermelo RPO Full time

    **Customer Service Administrator** **Accidental damage claims** You will be based in Chelmsford with the office near Chelmsford Cathedral. **Are you looking for a customer service/administration-based role with room for professional development and growth?** **Starting Salary**:£20,357 rising to £21,357 after 3 months **Hours**: **Monday-Friday 37.5...


  • Chelmsford, United Kingdom HRP Trade Full time

    **Responsibilities & duties include but not limited to**: - Answering the telephone in a timely manner - Chasing orders with carriers/suppliers - Providing customers with price and availability - Processing customer orders - Dealing with customer queries - Participating in sales campaigns from time to time (no cold calling) - Develop the skills necessary to...


  • Chelmsford, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 285183**Salary**: - £21,775**Job grade**: - Administrative Officer- AO**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to...


  • Chelmsford, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 267695**Salary**: - £21,775**Job grade**: - Administrative Officer- AO**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 2Contents Location About the job **Benefits**: Things you need to...


  • Chelmsford, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 257263**Salary**: - £21,775**Job grade**: - Administrative Officer- AO**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 7Contents Location About the job **Benefits**: Things you need to...


  • Chelmsford, United Kingdom Page Personnel Finance Full time

    Looking for a Customer Service Assistant for a Fast growing company that has opened a new store in Chelmsford. They want someone who can confidently approach customers and guide them around the show room up selling products with ease. You will be greetingcustomers, dealing with enquiries, refunds, replacements, up-selling, promotions, negotiation and...


  • Chelmsford, Essex, United Kingdom Pursuit Recruitment Ltd Full time

    Pursuit Recruitment Ltd is seeking a highly skilled Customer Service Administrator to join its sales team in Chelmsford.This permanent, full-time role (5 days a week in the office) requires an individual with at least 3 years of experience in an office-based customer service position.The ideal candidate will have extensive experience dealing with customers...


  • Chelmsford, Essex, United Kingdom Huntress Full time

    Job Overview:A highly skilled Customer Service Administrator is sought after to join our team at Huntress. This full-time temporary position involves delivering exceptional customer service via email and telephone while maintaining accurate records of communications and approvals using MS Excel.About the Role:This role requires a strong ability to...


  • Chelmsford, United Kingdom Prime Appointments Full time

    Customer Service Advisor required to join a friendly team based in the outskirts of Chelmsford (transport required). Paying £25,000 per annum working Monday: 8am - 5:30pm Tuesday-Friday: 8:30 - 5:30pm **Your key duties in this Customer Service Advisor role will include but are not limited to**: - Advising customers on our range of storage solutions for...


  • Chelmsford, Essex, United Kingdom Lighthouse Personnel Full time

    We are currently seeking a skilled Receptionist / Facilities Administrator to join our team at Lighthouse Personnel, where you will contribute to the successful operation of our business centre in Chelmsford. The ideal candidate will be a highly organised and communicative individual with excellent customer service skills and the ability to work effectively...