Customer Service Administrator Hybrid
4 days ago
**Customer Service Administrator**
**Accidental damage claims**
You will be based in Chelmsford with the office near Chelmsford Cathedral.
**Are you looking for a customer service/administration-based role with room for professional development and growth?**
**Starting Salary**:£20,357 rising to £21,357 after 3 months
**Hours**:
**Monday-Friday 37.5 Hours per week, shifts between 8 am-6 pm** and one Saturday per month **(2 days in the office 3 days from home)**
**Are you an excellent communicator who is interested in forging a career in Insurance?**
The key purpose of this role is to deal with the First notification of loss calls and the associated Accidental Damage claims cost-effectively and efficiently. You will manage your portfolio of claims and you will be expected to progress these claims within a fast-paced and performance-focused environment, where multi-tasking and prioritisation are key, to delivering a great customer experience.
The role will have the flexibility of working between home and the office and you will be part of a dynamic and supportive team, working toward the same goals.
Previous insurance experience would be great, but it is not essential as we’ll give you all the training and tools you need to get started.
**Let me explain it to you in the best way possible -**
**Responsibilities**
- Complete the first notification of loss ensuring all relevant information is captured to fully progress the claim
- Process Repair & Total Loss Claims by claims philosophy
- Work within the parameters of the agreed business plan for Claims Operations
- Provide support to the Team Manager by ensuring delivery of own performance against agreed objectives, KPI and SLAs
- Work within agreed processes to deliver the business plan in line with the Claims Operations policy
- Answer inbound calls from customers, brokers and accident management companies in a professional manner dealing with queries, and complaints and providing updates on claims.
- Additional administration duties as required.
- To adhere to Company processes about FCA compliance and Treating Customers Fairly.
**What’s on Offer**:
- 33 days annual leave including bank holidays
- 5% pension contribution scheme
- Healthcare benefits
- Life assurance
- Discounts on over 250 big retail brands
**Job Types**: Full-time, Permanent
**Salary**: £20,357.00-£21,357.00 per year
Additional pay:
- Loyalty bonus
**Benefits**:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Life insurance
- On-site parking
- Sick pay
- Store discounts
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Chelmsford, CM1 1BD: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
-
Customer Service Administrator
6 days ago
Chelmsford, United Kingdom Vermelo RPO Full time**Customer Service Administrator** **Starting Salary**:£20,375 rising to £21,375 after 3 months You will be based in Chelmsford **(Working three days from home and two days in the office)** **Are you looking for a customer service/administration-based role with room for professional development and growth?** **Are you an excellent communicator who is...
-
Customer Service Administrator
1 week ago
Chelmsford, United Kingdom Vermelo RPO Full time**Customer Service Administrator** **Starting Salary**:£20,375 rising to £21,375 after 3 months You will be based in Chelmsford **(Working three days from home and two days in the office)** **Are you looking for a customer service/administration-based role with room for professional development and growth?** **Are you an excellent communicator who is...
-
Customer Service Administrator
7 hours ago
Chelmsford, United Kingdom Pursuit Resources Group Full time**Customer Service Administrator** **Up to £28k per annum** **Chelmsford, Essex** **Permanent** The successful Customer Service Executive will be delivering the best possible service to customers alongside supporting the Sales Managers. **Responsibilities:** - To process orders received from our customers - To liaise with haulage providers to ensure...
-
Customer Service Administrator
6 days ago
Chelmsford, United Kingdom Prime Appointments Full timeA dynamic technology & communications company in Chelmsford is looking to recruit a Customer Service Administrator working Monday - Thursday 9-5.30 and a 5pm finish on a Friday (37.5 hours a week). Paying £11.00 per hour and this is a temporary - permanent position starting asap. This Customer Service Administrator would suit a confident, organised person...
-
Customer Service Administrator
7 months ago
Chelmsford, United Kingdom Prime Appointments Full time**£11.50 - £12.00 p/h** **Temporary** **Chelmsford, Essex** A technology & communications company in Chelmsford is looking to recruit a Customer Service Administrator working Monday - Thursday 9-5.30 and a 5pm finish on a Friday (37.5 hours a week). Paying £11.50 - £12.00 per hour (depending on experience) and this is a temporary - permanent position...
-
Chelmsford, United Kingdom PB Recruitment Consultants Ltd Full time**A leading, highly reputable, and successful multi-office Independent Financial Planning Firm currently requires an experienced and qualified Wealth Client Executive / Senior IFA Administrator to join its friendly team.** - **This is a HYBRID role, extremely comprehensive benefits (see below), base salary to £35,000**_ **Purpose of Role**: **To deliver...
-
Customer Service Administrator
7 hours ago
Chelmsford, United Kingdom Vermelo RPO Full time**Credit Hire Claims Handler** **Salary: £19k - 25k depending on experience** **The Company** We’re one of the UK’s largest managing general agents, supporting over 1,000 broker partners and more than 3 million policyholders with a wide variety of insurance products. As a Group, we have recently become one of the UK’s largest motor insurance...
-
Customer Service Coordinator
6 months ago
Chelmsford, United Kingdom We are Purple Full timeDo you like talking to people and have a passion for delivering excellent customer service, then please read on.... **About Purple** Purple has over 30 years of experience in supporting organisations across public and private sectors to become more accessible and disability inclusive. We provide a range of support for disabled people including support...
-
Customer Service and Administration Specialist
3 weeks ago
Chelmsford, Essex, United Kingdom Huntress Full timeAbout the Role: We are seeking a skilled Customer Service Administrator to join our team at Huntress. As a key member of our support team, you will be responsible for providing exceptional customer service via email and telephone. You will also ensure that safeguarding documentation is accurately prepared and sent to customers when required.This is a...
-
Temporary Customer Service Administrator
1 week ago
Chelmsford, United Kingdom Office Angels Full time**Temporary Customer Service Administrator £9.50 per hour Chelmsford, Essex Monday-Friday, various shifts between 8am-6pm (e.g. 8-4,10-6)** - *MUST be a car driver, due to location*_ Our client, a friendly and professional business is currently seeking a Customer Service Administrator to join their team on a temporary basis, covering their busiest...
-
Customer Service Administrator
4 weeks ago
Chelmsford, United Kingdom Huntress Full timeCustomer Service Administrator / Advisor This is a full-time temporary position paying £11.44 per hour and working 37.5 hours Monday to Friday 9am-5pm.This is an ongoing assignment for around 3-4 months and with an immediate start available.Own transport is essential due to company location - Chelmsford outskirts.Duties will include: Responding to customer...
-
Customer Service Administrator
3 weeks ago
Chelmsford, United Kingdom Ernest Gordon Recruitment Full timeWe are seeking an experienced Customer Service Administrator to join our team in Chelmsford, Essex. As a key member of our team, you will be responsible for delivering exceptional customer service to clients handling exceptional vehicles from Lamborghinis to Bentley's.The ideal candidate will have proven experience within a similar administration position,...
-
Customer Service Administrator
1 month ago
Chelmsford, United Kingdom CV-Library Full timeCustomer Service Administrator / Advisor This is a full-time temporary position paying £11.44 per hour and working 37.5 hours Monday to Friday 9am-5pm. This is an ongoing assignment for around 3-4 months and with an immediate start available. Own transport is essential due to company location - Chelmsford outskirts. Duties will...
-
Customer Service Administrator
3 weeks ago
Chelmsford, United Kingdom Huntress Full timeCustomer Service Administrator / Advisor This is a full-time temporary position paying £11.44 per hour and working 37.5 hours Monday to Friday 9am-5pm. This is an ongoing assignment for around 3-4 months and with an immediate start available. Own transport is essential due to company location - Chelmsford outskirts.Duties will include:Responding to...
-
Customer Service Administrator
1 month ago
Chelmsford, United Kingdom Huntress Full timeCustomer Service Administrator / Advisor This is a full-time temporary position paying £11.44 per hour and working 37.5 hours Monday to Friday 9am-5pm. This is an ongoing assignment for around 3-4 months and with an immediate start available. Own transport is essential due to company location - Chelmsford outskirts. Duties will include: Responding to...
-
Customer Service Administrator
6 hours ago
Chelmsford, United Kingdom Vermelo RPO Full time**Accidental Damage Claims Handler** **Starting Salary**:£20375 rising to £21375 after 9 months Can be based in either location: Chelmsford, Bury St Edmunds, Manchester, Whitstable **(working three days from home and two day in the office)** **Are you looking for a customer service/administration-based role with room for professional development and...
-
Customer Service Administrator
1 week ago
Chelmsford, United Kingdom GerrardWhite Full time**Are you looking for your next step in the insurance industry? Are you working in Customer Services and looking for your first office role?** **HYBRID OPPORTUNITY - 1 Day office-based, 4 days Remote!** **Third-Party Claims Handler** We have an exciting opportunity to join a UK leading insurance provider based in Chelmsford as a Third Party Claims Handler...
-
Administrator / Customer Service Representative
6 months ago
Chelmsford, United Kingdom ABACUS WINDOWS COMMERCIAL LTD Full time**Job Title: Administrator/ Customer Relations** **Location: Heart of Chelmsford** We are looking for a new Office Administrator/Customer relations manager to join our Family run team. You can be experienced or looking to start something new. You will need to be highly organised and detail orientated with good people skills. You will be joining a laid...
-
Service Administrator
7 months ago
Chelmsford, United Kingdom Lookers Plc Full timeOTE: GBP £29,800.00/Yr. Overview: **Service Administrator 6 Month FTC** **Salary: £25,000 per year + £4,800 bonus** **Monday to Friday 8am-5.30pm** An exciting opening has become available for a Service Administrator to join our vibrant team at Chelmsford Land Rover on a fixed term contract. As a Service Administrator, you will play an important role in...
-
New Build Customer Service Administrator
6 days ago
Chelmsford, United Kingdom Focus Resourcing Full timeOur client is seeking an experienced New Build Customer Service Administrator to join their welcoming and busy team. Hours of work will be Monday - Thursday, 8.00am - 5.30pm and Fridays 8.00am - 4.00pm. The salary on offer is £28,000 per annum. Main tasks: - To breakdown issues reported into specific defects - To highlight where items reported do not...