Customer Service Administrator

18 hours ago

Chelmsford, United Kingdom Vermelo RPO Full time

**Credit Hire Claims Handler**

**Salary: £19k - 25k depending on experience**

**The Company**

We’re one of the UK’s largest managing general agents, supporting over 1,000 broker partners and more than 3 million policyholders with a wide variety of insurance products. As a Group, we have recently become one of the UK’s largest motor insurance providers and have an impressive portfolio of businesses. There are very exciting growth and acquisition plans for us moving forward so watch this space

**The Role**

We are recruiting for Motor Third Party Claims Handlers to join our growing in-house Credit Hire Teams.

You will be responsible for handling a portfolio of motor claims from the initial report through to the conclusion. The goal is to swiftly determine liability and pro-actively handle the credit hire element of the claim to ensure the claim is settled effectively.

**You will be provided with training and support to enable you to do the job and a Personal Development Plan. Performance is measured against several Key Performance Indicators, and you will receive an annual review and an opportunity to be rewarded with an annual bonus.**

**Main Responsibilities**:

- Managing claims caseload by the company claims philosophy, claims to handle procedures and service levels.
- Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits.
- Ensuring compliance with all regulatory requirements (including “treating customers fairly” principles).
- Controlling claim cost by achieving the most economical settlement, through proactive use of the telephone making outbound calls, good use of liability and quantum arguments and effective negotiation.
- Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed regularly.
- Developing and maintaining effective relationships with colleagues and business partners.
- Proactively managing personal training and development requirements.
- Undertaking general claims tasks, as required.
- Working knowledge of Motor claims handling - 6 months to 1 year minimum experience
- Excellent Telephony skills, with proactive use of the telephone
- Strong customer service and communication skills
- For the top end of salary - must have a working knowledge of Motor claims to include Indemnity, Liability, Third Party risks and other associated heads of claim.
- Ability to manage and prioritise own workloads
- Willingness to develop self and new skills
- Ability to work with flexibility in a proactive claims environment
- Good commercial awareness

**Working Hours**

**9 am to 5 pm Monday to Friday**

We offer a blend of home and office working with a pattern of 1 day in the office per week (once probation passed)

**Office Locations**
- Whitstable
- Haywards Heath
- Tunbridge Wells
- Manchester
- Chelmsford

**What benefits are there?**

33 days holiday (inc Bank Holidays) with the ability to buy and sell more days. 5% contributory pension scheme, health and wellbeing support, life assurance, a portal full of individual benefits including retail discounts, memberships, discounted restaurants, cinema tickets and much more

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- On-site parking
- Referral programme
- Sick pay
- Store discounts
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Chelmsford, CM1 1BD: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Claims: 1 year (required)
- Customer service: 1 year (required)

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