Customer Support Advisor
6 months ago
You will be the first point of contact for our clients’ customers helping them either over the phone and via other electronic formats with their queries regarding electronic devices, white goods and furniture. The range of products that we support is quite diverse ranging from televisions, microwaves, audio equipment, washing machines, furniture and much, much more. Customer experience is extremely important to us and our clients, so it is essential that you understand and are able to deliver a great experience and service.
You will strive to support the customer to get a first time resolution through problem solving, using your own knowledge, common sense and TMTI’s bespoke internal system to assist with resolving the customers issues.
- Enthusiastic, energetic and able to give superb levels of customer services
- Keen to take ownership of the customers queries and work with them to find a resolution
- Clear and articulate verbal and written communication skills
- Ability to demonstrate good common sense and a logical approach to problem solving
- Ability to balance empathy with professional objectivity
The roles are shift based and will include some weekend work on a rotational basis. Our shift patterns operate between 8am to 7pm Monday through to Saturday and 10am to 4pm on Sundays.
Training will take place in the Corsley Heath office, although there is the possibility to work from home once you have completed your training. However, you must still be able to commute to the office, if and when required. This hybrid working solution allows our employees to retain a better work life balance.
Staff benefits include a rate of pay of £22,740 per annum, 30 days holiday per year, Employee Assist programme and a 'refer a friend' cash incentive scheme.
**Job Types**: Full-time, Permanent
**Salary**: £22,740.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Ability to commute/relocate:
- WARMINSTER: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: Hybrid remote in WARMINSTER
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